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Review Keywords Analysis

  1. US
  2. CA
  3. San Jose
Coast Auto Insurance Services Inc

Coast Auto Insurance Services Inc

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1858 W San Carlos St, San Jose, CA 95128, USA Get Directions

3.6

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ABOUT   Services Excellence Summary

Coast Auto Insurance Services Inc. was founded in Seaside, California in 1986. When we began, our mission was to offer affordable auto insurance to those excluded from traditional markets. Coast Auto Insurance Services Inc. is one of California's largest insurance firms; with multiple locations in San Jose, Watsonville, and Santa Maria, we serve all of California.

 

SUMMARY   Reviews Summary

Reviewers uniformly commend Coast Auto Insurance customer service. Customers largely are impressed with the friendly, quick, efficient, proffessional and knowledgeable reps who thoroughly explain policies. A lot of good reviews speak to the company's consistency in this regard over the years, and customers report mostly positive interactions with the staff. A latest reviewer, for instance, had first-rate id by talking to the staff and described the reps as intelligent and knowledgeable. Many reviewers have been with Coast for a long time and sign up new family members and friends because of the quality of service they received. In some accounts, customers have stayed with one agent for years. Also, they also referred others to the company. Coast also seems to be doing something right regarding pricing, based on the numerous mentions that cover options are rather inexpensive. Others appreciate the fast processing of information and the patience that the customer service team had with them. Customers generally feel welcome and appreciated at Coast. Patience and professionalism are frequent words used to describe the customer service. They trust company staff to explain difficult information in terms they can understand. Some policyholders enjoy visiting their local branch office because the employees feel like friends. There are few negative comments about customer service.

 

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Reputation Change over time

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Pros & Cons

PROS
affordable (1)
recommend (1)
great people (1)
highly recommend ... (1)
good customer se ... (1)
very friendly (1)
very helpful (1)
good service (1)
great service (1)
best place (1)
Cons
go elsewhere (1)
bad customer ser ... (1)
Coast Auto Insurance Services Inc Reviews: 20. Average Rating: 3.6
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