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Mike's Bikes of San Jose

Mike's Bikes of San Jose

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1180 Lincoln Ave, San Jose, CA 95125, USA Get Directions
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ABOUT   Services Excellence Summary

Mike's Bikes was Marin County's first Schwinn store, founded in 1964. Legend has it that our San Rafael store has been home to some of America's most cutting-edge mountain bikes. Around the years, cycling has evolved, but Mike's Bikes has always remained passionate. Mike's Bikes San Jose is located in the heart of South Bay's most exciting cycling backdrop. Our shop features the largest selection of Giant and Cannondale bikes, as well as Santa Cruz, Electras, Salsas, NS, Salsa, and Santa Cruz bicycles. We have the ride you're looking for, whether you're interested in purchasing a road, mountain, kids', or electric bike. Our bike technicians are on hand to help with bike servicing. Also, this month's calendar will reveal local activities featuring group rides for all abilities around the city or environment near you. Mike's Bikes is a family shop dedicated to getting people back on bicycles. Our 14 stores in Marin, San Rafael, and Petaluma are booming. Our team of over 250 bike enthusiasts includes experts who will ensure that your visit to the store is memorable. We're the best place to shop. We're sold on bikes, and we care.ücken und Verkauf von Filetstücken oder Filetstücken. Tatsächlich verkaufen wir nicht einmal Zelte oder Kajaks. Bikes sind alles, was wir verkaufen - man könnte sagen, dass Bikes unser ganzes Leben sind. Warum? Weil wir unsere Produkte leidenschaftlich lieben und unserem nächsten gerne helfen.

 

SUMMARY   Reviews Summary

Mike's Bikes Customers show strong praise for customer service. Many characterize it as quick, friendly, and very helpful. Most of the reviewers talk about the professionalism of the sales staff. A couple of customers also mentioned the quick, reliable bike services that are offered without necessarily having a scheduled service. Customers also say a lot of positive things about service. A good number of reviews point out that staff members treat customers excellently. Several reviews mention how staff members prioritize the customer's needs. Some reviews praise the response speed of staff members. This is best shown by a customer who says that they had a bike linkage problem. The reviewer goes ahead to state that the technician, Trevor, responded rapidly by contacting the Santa Cruz company. This rapid response is praised for solving the problem quickly and letting the client ride their bike again. The shop's excellent staff who go the extra mile are also praised. One client states that the attitude of the technical manager's customer service was intriguing. Mike's Bikes values its customer who buys bikes. However, bikes are also utilized by other clients in need of parts. In one review, a concerned client says that the shopping department is interesting. This means that customers decide to buy bikes immediately after testing a bike in the shop. Customers are positive about the shop's professional bike shop image, and that is not in every shop. Other than that, the customer-based bike shop is known to sell parts that they need. But some models are not purchased by the shop's customers. Several customers say that there are bike models that are not displayed in the shop. This is illustrated by a reviewer who says that they were not happy with the selection in the shop. This means that the client thinks that the brand-specific bikes in the shop should have extra parts besides bikes to choose. This is due to the range of parts bought in the shop being low. Most of the customers also mentioned that they understand that some bikes have parts that can be changed. The selection shortfall in the shop may lead to reduced purchases. One continues to buy from other shops stocking similar but more parts. The shop's long term parts are also fewer than other bike shops. One says that a specific brand that is known to have more parts for their bikes is not in the shop. A big bike parts supplier is from Europe, and several brands from that supplier are known to have many parts. Customers say that the shop is buying something not known to be a bike part. This leads to a small selection of a shop's specific brand bikes to buy. This is negative as customers do not find what they exactly want in the shop. To add to that is a client who is informed via an email that among the many parts not present in the shop. This leads to the client to feel the shop does not know all the brands that could match the missing parts. Mike's Bikes is praised by very many clients. This is illustrated by the number of customers who say the shop is appropriate, and they could return in the future. One states that their future purchase will be in the shop because of the fast response by the technical team. The assessment and selection capability of the shop will determine the customers that come back to it.数 16. \n Most customers give testimonies about aspects of the shop that brought them satisfaction. The majority of the reviewers are stressed due to the excellent customer service they received and the various selections present in the shop, but sometimes they are not complete. \n Eight clients state that good patterns and new bikes are available in the shop. One comments that the shop indeed us home away from home. This is due to the good range of bike selections that they engage customers to be at home and test bikes. However, a big drawback in the shop is sometimes that they do not stock specific brands that are in demand. Few customers say that they were not happy because they could not find what they want in the inventory. One says that they wanted an upgrade in their iron horse bike, but it was not there. This means that the shop does not consider the stocks that are not there but mostly the common ones for sale. Another disappointment comes in the form of parts where it is assumed that they are many in the shop, but they are not. One client says that the shops lead to them to believe that the parts are many, but they are not. That means that shops' positive impression is created from the good items present and makes clients think there are many parts. As a result, this leads to one trusting the shop and planning to get parts in the shop, which may not be the reality. Several customers also visit the shops to purchase but end disappointed. Several shop reviews stress filling the inventory with more items not only bikes as several customers ask and purchase parts. There are several amazing selections for various brands and new bike parts than customers have tested. But several times, the shop seems not to have what you want. One can inquire via the phone with the shop and is given an ample assurance that the shop has an item. One could make a decision to walk to the shop to make a purchase to avoid delaying to get the item. This has happened not once, but to a few clients, they go back to the bike shop, having been enough assured of the part's presence by the text. Such a shop may lose customers since some may test and walk away. To avoid such mixed feelings of customers, Mike's Bikes should ensure that then have many parts of bikes. Bikes should be availed in almost all types. Different brands should be displayed and parts not forgotten. Customers in need of a bike part could get the part by ordering as most of their reviews say they were buying a bike part in the shop. Customers needing a bike will also get it in the shop. Customers should not go to other shops in search of a part they did not find in the shop. The available parts should not be only rims for different bikes. Most parts in the shop should be available for sale since clients need them and could be looking for them in several shops. A review by a client states that it is a loss to not venture into parts since they could have been many purchases far and beyond buying a bike in the shop. A shop's performance is influenced by the customers who purchase. Make sure that the shop is known for providing a wide range of both bikes and parts to satisfy the customer's needs. Customers' future purchases are impacted by the shop's failure to stock goods are they may not get what they want. In the long term, sometimes they will be forced to look for another bike dealer. One says that they are not sure if they will not go to another shop that stocks what they want, and shows that they are disappointed. Bikes and parts can be plotted from the bike shop, giving customers satisfaction and not always thinking of other shops. This means that sometimes the reputation of shops can be ruined if they do not provide what they want. Customers have increased since the services and completed and the parts are available to satisfy the needs of the customers. This happy customer can talk a lot to others and markets the shop. One reviewer says that the shop is the best place, and one can purchase a bike. The services and available selection in the shop meet their customers' needs, making the bike shop have many customers hence making it be competitive compared to other shops. This shows the failure of one shop in the above topic. One gets disappointment when they get a new place to search for what they do not find and may lead to one not purchasing the bike. However, customer reviews show that shops are always capturing what the customer says in the make to satisfy that customer's needs and let the customer walk smiling. In the inventory, this should be a workout and not a r problem.JSON Data:{"reviews": ["They got me in quickly for service, no appointment, and were fast and professional.", "(Translated by Google) Excellent. Very friendly customer service (Original) Exelente. Servicio al cliente Muy amables.", "Thanks for the help, that's what I was looking for. and it looks like this.", "Wonderful customer service and great selection! They greeted us immediately and asked if they could help us. They let my husband ride around the shop to test their bikes, and of course we ended up buying one (and so did about three other customers while we w....

 

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Pros & Cons

PROS
great service (4)
helped me (3)
super helpful (3)
great staff (2)
great customer s ... (2)
recommend (2)
very helpful (2)
extremely profes ... (1)
good price (1)
very knowledgeab ... (1)
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Cons
rude (2)
unprofessional (1)
go somewhere els ... (1)
expensive (1)
not very helpful ... (1)

Mike's Bikes of San Jose Reviews: 99. Average Rating: 4.1

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