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  1. US
  2. CA
  3. San Jose
REI

REI

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Open 10:00 AM-9:00 PM now
400 El Paseo de Saratoga, San Jose, CA 95130, USA Get Directions
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ABOUT   Services Excellence Summary

REI: Where Time Is Well Spent The outdoor lifestyle selection, provided by Recreational Equipment, Inc. (REI), has been given many names. Because we believe that the outside is where you should choose to spend your time. We strive to impart a love for nature and sport to all. Our mission began in 1938. We harness the power of nature. Our selection of clothing and equipment is unparalleled. Our collection includes the best brands and services for your adventures. You may share your adventures with your family or friends by telling your story. REI does not belong to us; it is owned by those who invest in conservation through our products. Whether you're a novice or an expert athlete, you're welcome. Our team at REI Santa Monica will put you to the test. Our store, located one block from 3rd Street Promenade, offers outdoor enthusiasts a wide range of apparel and equipment. The Santa Monica Bike Shop offers a variety of services to keep your bicycle on the road and trail all year long. Our ski and snowboard services will have you ready to hit the slopes. Our service will prepare you for your next venture.

 

SUMMARY   Reviews Summary

REI reviews address service, returns and overstock, stock quantity, product selection and returns process. The reviews indicate that the customers who have visited the outlet love service from the staff in the store especially the bike tech, and appreciate returns and overstock area also all the staff in Reivis a favorable place to buy outdoor items. The stock and rental business is a great asset and this is where the customers can always find any types of equipment they need. The reviews also suggest that the store is a lovely place to shop and the returns policy and stock is good. The business also attracts customers with resources and reading materials for those who have just started hiking. There are fields to try on the products and they always leave a wonderful experience to the customers. This is a clear indication that most of the people who have already visited the place have a reason to recommend the store and they are satisfied with the outdoor products that they sell. Staff are one of the reasons that many people are saying good things about. This is a place that you always have to ensure that you leave positive feedback on their site. The store is rated high as seen from the number of people who are talking good about it. There are also other services offered beside these, that is the skiing services. This and several other services are the ones that let a person be happy, and have the appetite to come back another day and also come with a friend. This is always the case and we have several people ready to recommend this location to any of their friends who need such equipment.

 

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Pros & Cons

PROS
great selection (4)
very helpful (3)
great service (3)
recommended (3)
super helpful (3)
recommend (3)
great place (2)
great place (2)
good service (2)
really knowledge ... (2)
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Cons
unhelpful (1)
not satisfied (1)
rude (1)
REI Reviews: 103. Average Rating: 4.4
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