Great staffAbove and beyondFast serviceGreat buying experienceKnowledgeable staffSeamless experienceVehicle ready on arrivalPersonalized experienceLoaner vehicleFair pricing
About this business
Genesis Santa Monica, part of the LAcarGUY dealership family and one of the Los Angeles institutions, will unveil its new permanent facility on the 30 th of March, 2023. The state-of-the-art facility will revolutionize the luxury automobile experience. Come see the new showroom; we can't wait to show you around. This vehicle brand's heritage dates back to "Sully Sullivan," who opened his first LAcarGUY dealership in 1974. We have garnered a reputation for excellence over the last 45-plus years and we are proud to open our sixth Santa Monica dealership here. The brand's goal has always been to have an impact in the community and on the environment. We are one of the industry's pioneers in distributing hybrid and EV vehicles. The company launched its environmental efforts over a decade ago. The owner, Mike Sullivan is on the board of the Environmental Media Association and Heal The Bay, both environmental non-profits on a mission to save water bodies.
Reviews Summary
Genesis Santa Monica has garnered numerous positive testimonials from satisfied customers. Several clients mentioned that the dealership staff was highly professional and courteous, with many customers singling out Brandon, Benson, Shwan, Vazgen, and Melvin as standouts. Clients report a transparent and personalized approach to purchasing and servicing vehicles. Clients often praised the consistent communication, and some were even able to negotiate and receive loan cars. Notably, one consumer highlighted a service experience in which the car was ready and returned promptly, demonstrating positive testimonials. Several consumers reported that they never felt pressured to buy or pay more than they could afford. Instead, they felt taken care of and comfortable with their purchases. Some clients have noted that the sales staff was professional and highly informed about the cars, which has even resulted in one client referring to the buying experience as the best ever, even in comparison to other dealerships. Positive testimonials mostly surround the buying experience, with the customer experience and consistent communication standing out. Services also receive acclaim, indicating a well-trained staff dedicated to customer satisfaction. Overall, the positive reviews indicate that Genesis Santa Monica has a high degree of professionalism, customer service, and a strong reputation.
Frequently asked questions
7 questions
What do Genesis Santa Monica clients say about the work?
Clients frequently praise the exceptional communication and personalized service they receive, highlighting staff members like Benson and Alex for their attentiveness and support. Many mention the seamless experience during vehicle servicing and the overall professionalism of the team.
Does Genesis Santa Monica handle vehicle servicing, and how do customers feel about it?
Yes, they offer vehicle servicing, including routine maintenance and general repairs. Customers appreciate the prompt and efficient service, with many noting that their vehicles are returned clean and on time, enhancing their overall experience.
Can I lease a vehicle at Genesis Santa Monica, and what do reviewers say about the leasing process?
Yes, they provide leasing services, including lease applications and transfers. Reviewers have reported smooth leasing experiences, with prompt delivery of vehicles and knowledgeable staff who assist throughout the process.
What kind of customer service can I expect at Genesis Santa Monica?
Customers can expect personalized assistance, including vehicle pick-up/drop-off and loaner vehicle service. Many reviews highlight the staff's friendliness and reliability, making the overall service experience enjoyable.
How does Genesis Santa Monica support the community and sustainability?
Genesis Santa Monica, part of the LAcarGUY family, emphasizes community involvement and sustainability initiatives, reflecting their commitment to environmental responsibility as a leading hybrid/EV dealership in the area.
What types of vehicle sales does Genesis Santa Monica offer?
They offer a range of vehicle sales services, including new and used vehicle purchases along with financing options. Their knowledgeable staff assists customers in finding the right vehicle to fit their needs.
Where is Genesis Santa Monica located?
2450 Santa Monica Blvd, Santa Monica, CA 90404, USA
Location & directions
Santa Monica, California
Genesis Santa Monica
Used Car Dealer
Address
2450 Santa Monica Blvd, Santa Monica, CA 90404, USA