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  1. US
  2. CA
  3. Santa Monica
Genesis Santa Monica

Genesis Santa Monica

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Open  9:00 AM-8:00 PM now
2450 Santa Monica Blvd, Santa Monica, CA 90404, USA Get Directions
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ABOUT   Services Excellence Summary

Genesis Santa Monica, part of the LAcarGUY dealership family and one of the Los Angeles institutions, will unveil its new permanent facility on the 30 th of March, 2023. The state-of-the-art facility will revolutionize the luxury automobile experience. Come see the new showroom; we can't wait to show you around. This vehicle brand's heritage dates back to "Sully Sullivan," who opened his first LAcarGUY dealership in 1974. We have garnered a reputation for excellence over the last 45-plus years and we are proud to open our sixth Santa Monica dealership here. The brand's goal has always been to have an impact in the community and on the environment. We are one of the industry's pioneers in distributing hybrid and EV vehicles. The company launched its environmental efforts over a decade ago. The owner, Mike Sullivan is on the board of the Environmental Media Association and Heal The Bay, both environmental non-profits on a mission to save water bodies.

 

SUMMARY   Reviews Summary

Genesis Santa Monica has garnered numerous positive testimonials from satisfied customers. Several clients mentioned that the dealership staff was highly professional and courteous, with many customers singling out Brandon, Benson, Shwan, Vazgen, and Melvin as standouts. Clients report a transparent and personalized approach to purchasing and servicing vehicles. Clients often praised the consistent communication, and some were even able to negotiate and receive loan cars. Notably, one consumer highlighted a service experience in which the car was ready and returned promptly, demonstrating positive testimonials. Several consumers reported that they never felt pressured to buy or pay more than they could afford. Instead, they felt taken care of and comfortable with their purchases. Some clients have noted that the sales staff was professional and highly informed about the cars, which has even resulted in one client referring to the buying experience as the best ever, even in comparison to other dealerships. Positive testimonials mostly surround the buying experience, with the customer experience and consistent communication standing out. Services also receive acclaim, indicating a well-trained staff dedicated to customer satisfaction. Overall, the positive reviews indicate that Genesis Santa Monica has a high degree of professionalism, customer service, and a strong reputation.

 

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Pros & Cons

PROS
recommend (5)
great service (5)
very helpful (4)
very responsive (3)
highly recommend ... (3)
helpful and know ... (3)
great experience ... (2)
great staff (2)
fair price (2)
best experience (1)
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Cons
upset (3)
horrible (3)
slow (1)
unprofessional (1)
expensive (1)
too busy (1)
stay away (1)
not worth (1)
lack of customer ... (1)
would not recomm ... (1)
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Genesis Santa Monica Reviews: 102. Average Rating: 4.1

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