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CarMax

Name: CarMax
Address: Santa Rosa, US
Telephone: +17075756150
Rating: 4.2157

102 reviews

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+17075756150

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2783 Corby Ave, Santa Rosa, CA 95407, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in California

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ABOUT Services Excellence Summary

As Americans' largest used car retailer, CarMax offers a "no-haggle" price, a game-changing advantage. We altered the traditional car-buying and car-selling and made it easy, fair, and dignified, as it should be. That started the revolution. We have now reinvented the wheel with superior customer service. We put our time and revenue into the communities we call home because we know more is possible when we work together. We care about doing the right thing and give back to society. The CarMax Foundation and CarMax have given more than $65,000,000 to the communities their employees care about.

SUMMARY Reviews Summary

Carmax reviews from various customers are overwhelmingly positive. Customers describe the service as fast, fair and convenient. Many love how affable and unobtrusive their staff were. Dante Jones has been singled out for special praise once and again for his friendliness, patience and professionalism. Customers find the shopping and trading process as easy, organized and efficient. While some have had easy purchase instances like Francis, who liked shopping at his own pace; others have found the 30-day return policy advantageous. Warranty and after-sales are equally excellent as the company makes sure your new car's condition is maintained. This is unlike other garages where the focus on selling is lost after the car has left their premises. People confirm they would refer their friends and purchase from Carmax in the future. A good purchase process review is sure to aid the buying decision. Most customers can attest to this.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (10)

great experience ... (9)

great customer s ... (4)

great service (3)

super helpful (3)

painless (2)

helped me (2)

amazing experien ... (2)

friendly staff (2)

very friendly (2)

Cons

would not recomm ... (1)

not recommend (1)

not happy (1)

very disappointe ... (1)

disappointed (1)

horrible (1)

overcharge (1)

waste of time (1)

slow (1)

CarMax Reviews: 102. Average Rating: 4.2

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