The Best of Sunnyvale. Rent or buy the car you want at Excel Auto. The Best Car Dealership. With so many choices when selecting your vehicle, our goal is to make your experience at Excel Auto the best. Customer service is our top priority. Customers come first. Every department prioritizes customer service. Customers are our top priority. We strive to make the experience of leasing or buying a vehicle quick and enjoyable and do all we can. Our competitive pricing, knowledgeable staff, and exceptional customer service allow you to purchase a premium car at an amazing price.
Reviews Summary
Customer reviews of Excel Auto consistently cite the friendly, professional staff and exceptional service they experienced. Many customers highlighted the freedom of car testing and the no-pressure environment that they appreciated. A repeated pattern with various reviewers is how various staff listens to customer needs and provides honest feedback in their pricing and purchasing process. Word of the friendly customer services and the easy and fast process spread by word of mouth, with bias from testers who have been turned down to request a test drive elsewhere. The company offers a good car buying experience, with different definitions but highlight the company's success in several reviews. Because of its reasonable rates, the company received reviews from customers. There is also excellent communication with the staff and good prices. One of the customers' examples is the easy process and how they could easily buy at the dealership. They only explain that their expectation was exceeded, and in all customer comments, they have no complaints about the company. The car's performance is one of the customer signals, so opting for Excel helps customers get value for their money. Hope this review help.
Frequently asked questions
7 questions
What do Excel Auto clients say about the customer experience?
Many clients praise the friendly and accommodating staff, particularly mentioning Abe and Naomi for their helpfulness and lack of pressure during the buying process. Quick service and a great selection of vehicles are also frequently highlighted.
Does Excel Auto provide financing options, and how do customers feel about the process?
Yes, they offer financing services, including loan setup and APR negotiation. Customers have reported positive experiences, noting that the financing process was smooth and that staff were willing to work with their needs.
What kinds of vehicles can I purchase at Excel Auto?
Excel Auto specializes in car sales, offering a variety of sedans, SUVs, and trucks. They strive to provide a wide selection to meet different customer needs.
Can I get a pre-purchase inspection at Excel Auto?
Yes, they offer pre-purchase inspection services as part of their car maintenance options. This service helps ensure the vehicle's condition before purchase.
How does Excel Auto handle customer satisfaction?
Customer satisfaction is a top priority at Excel Auto, with numerous reviews highlighting their commitment to making the buying process easy and enjoyable, emphasizing their excellent customer service.
What maintenance services does Excel Auto offer?
They provide car maintenance services, including transmission checks and general repairs, ensuring that customers can maintain their vehicles after purchase.