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  1. US
  2. CA
  3. Torrance
Concours Auto Spa
Concours Auto Spa
Concours Auto Spa

Concours Auto Spa

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340 Van Ness Ave e, Torrance, CA 90501, USA Get Directions
4.8
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ABOUT   Services Excellence Summary

Concours Auto Spa provides two paint protection and detailing service centers: Torrance, CA and Marina del Rey, CA. The firm was founded in 2005 by professionals with vast car washing knowledge. Initially, only car washing services were offered. Today, the company offers a range of services. Some include paint correction, glass tinting, powder coatings, paint protection films, vinyl wraps, and window tinting. We are dedicated to providing the best possible service through friendly and convenient experiences.

 

SUMMARY   Reviews Summary

Reviews of Concours Auto Spa’s car detailing services are outstanding. Doug and his crew are described as specialists in customer care. Their shop is noted for top-notch ceramic coating, PPF, and tint services. A car enthusiast's wonderful tale of his BMW X5's full matte wrapping testified to the staff's attention to detail and honesty. Each client is a friend, as established by the amazing outcomes and the shop's concern for their vehicles' long-term health through follow-ups. Hence, returning clients are common. These clients are happy to recommend this shop, which provides high-value car detailing and excellent customer care. The shop's collect of different services is a reflection of their high-reputation. The closest shop for car detailing for many customers is the concours porque. Support that is second to none.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (12)
great job (6)
highly recommend ... (6)
very professiona ... (4)
great service (4)
attention to det ... (3)
staff is amazing ... (1)
will be going ba ... (1)
very friendly (1)
beyond impressed ... (1)
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Cons
scratches (2)
disappointed (1)
stay away (1)
was damaged (1)
damages (1)

Concours Auto Spa Reviews: 80. Average Rating: 4.8

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used Concours Auto Spa because of the ratings, next time I will read all reviews. I will make it short. My car went in for Ceramic coating. Initially I just wanted finish touch to protect the right side where it had just gotten painted. Doug the owner suggested Ceramic Coating since finishing touch was long gone. Didn't know exactly the process but i trusted him and agreed. I went through a lot of issues with this shop and damages to my car. It didn't matter because Doug would always blame it on me. I will keep it short since im taking them to court. My car went in excellent condition and when I went to pick it up, it was damaged with burnt paint, huge spots, and very huge scratches. Here is just 1 picture of before and after. I  was in disbelief. Unfortunately, I  was one of the unlucky ones and , if you are one of the unlucky few as well, be prepared to hear all  the  denials, excuses, blames and hostilities that entail endless frustrations to come because his shop does nothing wrong . My vehicle went in  a great condition, and came out entirely in bad condition, it has lost it's value. I asked Doug " what about my car?, my money?, what about my warranty that I purchased for 9yrs?, his response was " that's it, that was it" He told me " Im not going to continue doing anything anymore because he went aggresive this time " and again asked" so you never washed the car?" I responded " no , i have not touch the car"! But he insists I did. The huge spot/ scratch/ burnt paint , he grabbed a towel and tried wiping it off and he said " I don't know what it is, it didn't happen here." but my car is inside his shop " ready to go" . I was done. He blamed me for everything, assuming that I washed the car when I did not for the same reason. The paint company is a big Corporation very well known, they only go by workorders and my workorder was to fix , paint and put clear coat on the right side of my vehicle only . They were the ones who noticed the burnt paint on the Left side the second time that i took it in for clear coat because per Doug it did not have any when its on paper that they did. But they went ahead and repainted and put clear coat again. After that, next process was for Concours to complete the work and I left it at Concours Auto Spa . What happened after that, I already explained. I saw Concours Auto Spa work on their profile and it looked great however, as I said " I was one of the unlucky ones unfortunately. There is lots more but I would need more space.
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