Groppetti Auto has proudly served Visalia, Tulare, Exeter, and Tulare County for over 25 years as a successful family-owned business. This history began in March 1994 when Don and Shelly Groppetti purchased Bookout Nissan and moved their families to Santa Maria. One year after relocating, the dealership's name changed to Nissan Bookout Nissan. The Groppetti Automotive Family's most fundamental ambition is to achieve this. It is this ultimate goal that motivates our team each day. Everything we at The Groppetti Automotive Family do is driven by this objective; it is our "why." The vision provides substantial inspiration for activities in the organization, encompassing internal and external marketing campaigns, team member and client talks, as well as team member training and retention programs. Our dedication to delivering quality service is founded on being open and honest. We will do everything in our power to repair your Toyota, Nissan, Honda, Dodge, or GMC vehicle so that it is safe and dependable.
Reviews Summary
Customer reviews of Toyota and their service and sales departments are positive. Service clients receive expert product knowledge and kind, well-informed staff. Marvin Malaque - one service technician - was particularly praised for his knowledge, professionalism, and clear communication. Customer service and an outstanding customer experience are guaranteed at Groppetti Toyota. The sales department's interpersonal skills were highly commended by clients. Christian Torres and Noe, two of the sales executives mentioned in the reviews, were said to be both approachable and knowledgeable about their merchandise. The dealership's location and ambience are favorable, but some clients have mentioned a limited vehicle inventory. Low inventory levels have drawn criticism from various customers. Other clients praised the dealerships for overall customer service and noted that parking was sufficient and that the location was convenient and clean. The reviews are overwhelmingly positive, with customers swearing by the Toyota dealership for good deals, good service, and kind employees.
Frequently asked questions
7 questions
What do Groppetti Automotive clients say about the work?
Clients frequently praise the knowledgeable staff and their commitment to quality service. Reviewers highlight the exceptional customer service, particularly from technicians like Marvin Malaque, and the overall satisfaction with vehicle maintenance and sales experiences.
Does Groppetti Automotive offer vehicle maintenance services, and what do customers say about them?
Yes, they provide services such as oil changes, tire rotations, and brake inspections. Reviewers commend the service department for its thoroughness and the quality of genuine parts used in maintenance.
Can I get assistance with automotive financing at Groppetti Automotive?
Yes, they offer loan application assistance and credit union financing to help customers secure automotive financing.
What types of vehicles can I purchase at Groppetti Automotive?
They specialize in both new and used vehicle purchases, along with trade-in evaluations to facilitate the buying process.
Does Groppetti Automotive provide genuine parts and accessories?
Yes, they offer genuine parts and aftermarket accessories to ensure quality and compatibility for your vehicle.
How does Groppetti Automotive handle customer feedback?
They prioritize customer service by actively handling feedback, ensuring that clients' concerns are addressed promptly and effectively.