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  3. Denver
REI

REI

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1416 Platte St, Denver, CO 80202, USA Get Directions
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ABOUT   Services Excellence Summary

REI, Recreational Equipment, Inc., wants the outside to be the place of your choice. Our goal is to excite people with a passion for nature and sport. We have been using Nature’s power since 1938. Only the best in gear and apparel is provided. Take pleasure in our activities or pass them on to other people. Tell empowering tales. We don't own REI. It doesn't belong to us. Their goods are financial assets in the restoration and preservation of nature. We have something for everyone, from novices to seasoned athletes. REI Santa Monica is near the 3rd Street Promenade and offers an extensive range of clothing and equipment for outdoor enthusiasts. Santa Monica Bike Shop services will assist you in spending time on roads and trails when riding your bike all year. Our ski and snowboard service has you covered for a trip to the slopes. Whether you are a beginner or an experienced adventurer, we'll get you ready for your next trip.

 

SUMMARY   Reviews Summary

The store has received overwhelmingly positive reviews. Many shoppers love browsing the store for their outdoor needs, with one reviewer mentioning that there is almost everything needed for any outdoor sport but has few adaptive outdoor sports materials: "I love coming to this place!" The customer service at the store is outstanding: the staff are helpful and accommodating. A highlight was when a staff helped a customer who had lost her bike parts but got the exact ones she needed. Reviewers praise the huge selection of goods which are stocked at the store, including one reviewer noting that the store is the utmost place you could get anything for outdoor gear. An additional plus is the REI's accessibility which makes it wheelchair-friendly. Customers love their experience in purchasing their products with most commenting on how much they love the experience: "I had a phenomenal time." Another purchaser was delighted by the services they received after an issue that their bikes had been stolen but since they had a warranty on the bike, they easily fixed the problem. A customer received the best customer care while checking out the variety of ebikes and finally bought one: "I love that they honored the warranty on my stolen bike and could fix it." The reviewer also noted that the store had allowed them to exchange the bike for another because the first one she bought was not of the right size. Many customers find their experience at the store memorable. And thanks to Apple Pay integration at the store shopping has never been more convenient. It also provides a place to drop by as one waits for someone close to secure parking spaces that are free. Many customers have reported that the free parking was great and that there was no need for payment: "It was convenient." Overall, this store is a must visit for active people and those who love the outdoor activities and recommended for those who need equipment and outdoor clothing. Customers highly recommend the store, and although there may be some unsatisfactory shopping experiences in the store, reviewers highly recommend the store to everyone. The store is a haven and my favorite in Denver.

 

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John Doe left a 5 star review
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Pros & Cons

PROS
super helpful (6)
recommend (4)
great selection (4)
helpful staff (4)
love this place (3)
great experience ... (3)
friendly staff (3)
friendly and hel ... (3)
friendly and kno ... (2)
very helpful (2)
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Cons
disappointed (1)
very annoyed (1)
rude (1)
go somewhere els ... (1)
expensive (1)
worst experience ... (1)
rude (1)
would not recomm ... (1)
not recommend (1)
unhelpful (1)
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REI Reviews: 105. Average Rating: 4.3

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John Doe left a 5 star review
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