Xanadu Med Spa

I wish I had read the reviews before seeking services at Xanadu. After receiving Botox treatments two or three times, I experienced poor results on each occasion. Hoping to give it one last try before canceling my membership, I scheduled an appointment. However, after expressing concerns about my previous treatments, Jenn refused service, citing a 90-day waiting period for untreated areas. I explained that I wanted to use my available units before canceling my membership due to a procedure in the fall, but this request was dismissed. Christy later agreed that canceling my membership was the best course of action and even advised that I seek Botox elsewhere given my results. Despite this, Xanadu has refused to refund my money. They deducted 20 units as a penalty for early membership cancellation—even though they agreed to refuse treatment—and then withdrew another 15 units from January, which were originally purchased using a gift card and Alle bucks. This left me with a 19-unit credit that they expect me to use at their clinic, despite the disappointing service I received. Unfortunately, this experience has left me feeling disregarded as a client and disgusted. I cannot recommend their services based on my personal experience.