Professional staffQuick repairsFriendly employeesCustomer serviceExcellent communicationExpert techniciansTimely updatesTrustworthyRental car assistanceMeticulous paint job
About this business
About Ace Auto Body Inc.: Ace Auto Body has established a solid reputation for being a reliable auto body store. Over the last six decades, our family-owned and operated business has grown to encompass three generations. We have always strived to deliver the best vehicle repairs, authentic customer care, and unparalleled pride in our work, from our humble beginnings in 1960 as a local auto body shop.
Before we begin, Ace Auto Body evaluates your vehicle to determine its best repair options. We guarantee not to restore a fender that can be fixed in the future. If your insurance company disagrees with us, we will clarify why we do not believe the repairs are the best option for your automobile. We make this guarantee to ensure your satisfaction.
More than a tagline, customer service is our priority. Ace Auto Body treats you with care from the moment you step into our shop. Your needs and circumstances are unlike those of previous customers. One car may require collision repair from an auto accident, while another may need simple touch-up work to avoid corrosion and rust from minor parking lot dents. You may need top-to-bottom painting on your automobile to restore its full luster.
Our customer service is impeccable and authentic, as you are always our primary concern. Your auto repair is not about us, but about you. We are enthusiastic to meet your needs.
Reviews Summary
Reviews show a recurring, high evaluation of Ace Auto Body customers like most of their services. While a few reviews commended their customer services, many praised Kevin, Dustin, and the bodywork quality. The main point is the commendation of Kevin who works brilliantly to ensure all his clients know what is happening and care about their vehicles. He also handled the insurance back and forth and of how he and his team gave thorough details to the clients. The communication skills of the team are excellent at explaining adequately. Above all, their repairs were better than the insurance adjusters' claim, as they gave repair views. In conclusion, the customers are satisfied with Ace Auto Body. The service is recommended for its customer care and is safe for people who experience accidents.
Frequently asked questions
7 questions
What do Ace Auto Body clients say about the work?
Clients frequently praise the meticulous workmanship and professionalism of the team, particularly highlighting Kevin and Dustin for their communication and customer care. Many reviewers mention satisfaction with the quality of repairs and the overall experience, noting the shop's commitment to customer service.
Does Ace Auto Body Inc. handle collision repairs in Hartford?
Yes, they offer collision repair services including structural repair, frame straightening, and glass replacement. Reviewers have noted their professionalism and expertise in handling such repairs, ensuring vehicles are returned in excellent condition.
Can I get a rental car while my vehicle is being repaired?
Yes, Ace Auto Body assists with rental car coordination as part of their insurance claims assistance. Reviewers have appreciated the seamless process and communication regarding rental arrangements during repairs.
How does Ace Auto Body ensure quality repairs?
They inspect vehicles thoroughly to determine the most suitable repair options and will explain to insurers if repairs are not advisable. This commitment to quality and customer satisfaction is frequently highlighted in reviews.
What are the hours of operation for Ace Auto Body Inc.?
Their hours are as follows: Monday: 7:00 AM - 5:00 PM, Tuesday: 7:00 AM - 5:00 PM, Wednesday: 7:00 AM - 5:00 PM, Thursday: 7:00 AM - 5:00 PM, Friday: 7:00 AM - 5:00 PM, Saturday: Closed, Sunday: Closed.
Does Ace Auto Body offer painting services?
Yes, they provide painting services that include full car painting, touch-up painting, and color matching. Customers have expressed satisfaction with the quality of the paint jobs, often remarking on the showroom-like finish of their vehicles post-service.