Zoom Drain is owned by Leslie Tanca and Ken Binick, a husband-and-wife team involved in private equity. Tanca is a Connecticut native and was raised in Simsbury outside Hartford. Binick earned his bachelor's degree from the University of Pennsylvania and his MBA from Vanderbilt University. After several years working as a financial analyst, he moved to private equity— then worked for nearly 15 years before retiring. Tanca and Binick followed strikingly similar paths; Tanca graduated from the University of Connecticut School of Business with a BA in management and finance. She has been working in the private equity industry since then.
Reviews Summary
Review Summary: Customers gave Zoom Drain praise for its timeliness, professional technicians, and trustworthy service, regardless of the complexity of the situation. Communication was clear and efficient, which is unusual in the industry. The pricing was also transparent and consistent, even in case of extra work. This integrated with the company's ability to keep calm in emergencies to provide a wonderful client experience. Professionalism, knowledge, and customer service are examples of skills the employees possess. Thanks to the excellent service, many consumers would call Zoom Drain again and advise others to call them initially because of their high quality. Customers love Zoom's response time and dedication to providing clients with courteous and top-tier photometry service, especially in emergencies or emergency situations. Tim, Bill, Mike, and others are some of the employees the clients pointed out to show the care and happiness we provided them. Customers appreciate Zoom's work and value their experiences, regardless of the circumstances.
Frequently asked questions
7 questions
What do Zoom Drain clients say about the work?
Clients frequently praise the team for their professionalism, punctuality, and thoroughness. Many highlight specific technicians like Tim and Christian for their clear communication and ability to resolve issues efficiently, making for a positive overall experience.
Does Zoom Drain offer emergency plumbing services in Stamford?
Yes, they provide emergency plumbing services, including emergency drain cleaning, leak repair, and clog removal. Reviewers often commend their quick response times, especially during urgent situations.
What services does Zoom Drain provide?
Zoom Drain offers a range of services including drain cleaning (kitchen, bathroom sink, shower), sewer line inspection (video scope, condition assessment, root intrusion), clog removal (toilet, bathtub, sink), leak repair (toilet, pipe, faucet), and emergency plumbing services.
What are the hours of operation for Zoom Drain?
Their hours are as follows: Monday: 00:00-23:59, Tuesday: 00:00-23:59, Wednesday: 00:00-23:59, Thursday: 00:00-23:59, Friday: 00:00-23:59, Saturday: 00:00-23:59, Sunday: 00:00-23:59.
Can I get a sewer line inspection from Zoom Drain, and how do customers feel about their expertise?
Yes, they offer sewer line inspections, including video scope inspections. Customers appreciate their knowledgeable technicians, noting that they effectively explain the inspection process and next steps.
How does Zoom Drain handle leak repairs?
Zoom Drain provides leak repair services for toilets, pipes, and faucets. Reviewers have noted the team's efficiency and professionalism in diagnosing and resolving leaks promptly.