Alex Waters - First Home Mortgage

Customer Testimonials: 1. "Kind Note: When I was getting my loan for a home, I worked with a team in DC and they were amazing. However, since my condo is being sold and I went through their special loans team for loan assumption, my loan process in the last month was handled by a team in the midwest, and there are not enough words for how painful they made the process. They refuse to take phone calls. They refuse to give you an email for the employee. You will only receive an org box email that is maybe checked once every other day. What should have been handled in 3 months has now taken 6. Every time I called to request a callback I had to speak to a new receptionist who could only say we'll put in a request for someone to call you back, and then they would never call back. And after I closed and all legal documents were submitted, they didn't update the information and still kept the home loan in my name and I had to speak to a lawyer."2. "Very kind. Team Waters at First Home Mortgage was a fantastic experience, start to finish. They were recommended by my fantastic real estate agent, so I knew they would be responsive and professional. All were true. They answered all of my questions with diligence, responding quickly and letting me know if they needed to check with someone first. They were generally knowledgeable and helped me decide the best situation for our homebuying experience. They made all paper work easy and digital through their portal, with clear instructions throughout each step. Buy a house from them."3. "Wonderful service and accommodating. Alex Waters is an incredibly knowledgeable and professional loan officer. He was able to guide me in navigating the loan process. He offered recommendations and gave instructions on what would help get approved. His ability to listen and his clear communication is astronomically valuable. Thank you, HIGHLY RECOMMEND!"4. "Happy with all the services. The team of Alex and his loan processing department are very professional. They moved fast on the loan process, and were ready to answer any question we had even through the night- thanks so much for your help. They were angels most especially Mark the loan processing officer. ABSOLUTELY WOULD RECOMMEND"5. "Very high quality. Alex Waters and Mark Santarsiero was a great team. They closed my rental property in a record time of 3 to 4 weeks and they both explained well how it was going to work and the process. I highly recommend them."