Americas Moving and Storage

Absolute fraud of a company. DO NOT TRUST THEM!!! We have filed with the BBB, the State of Florida DA’s office for Broward County, and are pursuing legal counsel in Florida. BEWARE!!! DO NOT USE!!!

My move with these people was the worst experience ever. I moved from Texas to Nevada and they gave me a quote in February based on 400 cu ft. After I gave them an updated inventory list one week before my move, my move was updated to 530 cu ft. When the actual movers showed up, I decided to ship less than what was on the inventory list. Even though I shipped less, the movers said the total to move all my things was over 1,000 cu ft. I was on the phone with their customer service for hours. It just does not make sense that I was shipping less, and it was twice as much space. The movers wanted an additional $1800 cash to take all of my things and an additional $250 when they delivered. I ended up sending only 2/3 of my stuff, paying more than what was quoted and had to rent an SUV so I could get the balance of my stuff to my new home. Additionally, they movers never did an inventory of what was taken. When I got my items delivered, the driver did not have an inventory list he could reference to make sure I got all my stuff, and I ended up with someone else's box, and they got my box. When I called them, they gave me a website where I should file a claim for my missing items but the moving company never provided a bill of lading with important details about the move so I could never file a claim. I spoke with Amreica's Moving & Storage customer service again, and they told me they would call me back with all the information I needed to file a claim. They never called me. My advice is DO NOT USE THESE PEOPLE.

If I could give zero stars I would. We just experienced the worst move of our entire lives. My family and I just moved from Maryland to Texas and America's Moving & Storage assigned South Van lines to pack up and deliver our items. We ended up paying 3 times the original quoted amount and had to pay 80% up front. Because the truck was not big enough the movers had to come back the following day to pack up the truck. One of the movers ended up hitting the wall and broke through the dry wall. Only $200 was deducted from our balance even though we don't know how much the parts and labor will cost our previous landlord. Then we confirmed twice that everything would be delivered on 12/30/2022 as we flew to Houston on 12/29/2022. The movers never called so on the morning on 12/30 my husband and I move into our new home with our newborn and toddler just to learn that we would have zero furniture. The truck driver and company stopped answering my calls so I ended up learning through America's Moving & Storage that our belongings were in a trailer back in Maryland and that they wouldn't arrive for another week. We were forced pay for two cribs and an air mattress for my husband and I as we have no family or friends in the area. We also had to buy clothing from our children and a lot of food as all our clothes were on the truck along with a bin of pantry items we had bought in advance. On 12/30 we finally got a call that the driver would arrive on 1/6/2022 at 1pm. I cancelled a client I was scheduled to see so that there would not be any interruption. The driver called close to 2pm and said it would be another hour. He finally did not show up until 5:30pm so I lost out on money for absolutely no reason. Finally when he arrived and the movers unloaded the truck, we discovered 1 damaged piece of furniture. As it was so late and dark outside I helped the movers unpack large items but some of them had to leave so majority of the items were not unpacked. We paid for assembly of large furniture but did not have our bed set up or the dining room table, etc. Finally once everyone was gone I saw that my brand new office desk was completely broken to the point unrecognizable, my office chair had a broken leg, dining room table dented, toddler's chair cut, sectional stained with mud, hamper bent up, speakers destroyed, headboards scratched up, etc. I have never experienced anything like this. I called the driver many times and of course he is ignoring my calls. On top of everything we paid extra to move in on the 30th when we could have been back home or at a hotel comfortable instead of living like we were in a third world country with our two babies. We still have yet to be reimbursed and are missing several boxes. STAY AWAY FROM THESE CROOKS!

DO NOT USE THESE PEOPLE. We contracted them to move our stuff, they contracted another company to move it, and we haven't seen our stuff in 6 WEEKS. They refuse to contact the movers who picked up our items, and they can't even give me a timeline. They said My stuff should be delivered within 21 business days of pickup, but that day has come and gone and they can't seem to even offer any solutions!

I'm so glad I found this site with the negative reviews about America's Moving and Storage. I was on the phone for a quote for a long time. The quote was coming in at a very lowball rate. Red flag one. Alex, the salesperson artfully led me to sites with good reviews, and the pressure to hurry up and sign something began amping up. RED FLALG TWO. I was led to a web form asking for my bank account information for an ACH deposit of 50%, nonrefundable. My spidey senses said this is wrong so I forced myself off the phone. I called my bank. They said absolutely never give your banking information, there is 0 bank insurance when cash money is exchanged thru ACH. The money would be gone. DO NOT GIVE THEM YOUR BANKING INFO.

Such a HORRIBLE experience with this company! I was left stuck on a moving day with no moving service and no deposit money returned. They lied about everything that we agreed upon on the phone when closing the deal. They created an estimate that didn't match that agreement just so that on a moving day they could lie about not purchasing the full packing service and the space needed for my things and tried to overcharge me $1,300 extra to complete the move. On top of that, they never showed me their approved movers list and chose a low rating with many complaints moving company me. Upon reaching back to Alex who agreed to the services on the phone but never put them on the binding estimate, he ignored my calls and texts. I paid a deposit of $1,537 on 12/07 and the remaining balance on the original binding estimate was $1,934.98 Alex told me whatever I wanted to hear on the phone only so they could keep my non-refundable deposit money.

I called this company and spoke with Brett. He seemed nice however he talked for 45 minutes without allowing me to say much. I didn't mind because it seemed like he was knowledgeable. My move is from Florida to Alaska. I need to get my home items to Washington and they will be sent over by ship to Alaska. After spending so much time with him, he texted me what he said were freight companies that would pick up the load. I spent an hour calling all these companies and they all are in the same state I am in and have no idea who this company is. Terrible customer service. Brett was clueless and when I called back, the also said they are not familiar with what I was told. What a waste of time.

Negative stars!!!!! This is a BROKER company not a moving company. Do NOT sign anything!!!! They took $1000 as a 'down payment' (non-refundable) and said I should 'lock in' my price of $2800. But then the moving company they brokered to got there and gave me a quote that was $5000. I was on the phone for two hours with these people talking in circles. I ended up renting my own moving truck and having family help out. They still won't refund my $1000 even though they have done absolutely nothing. They say just the right things on the phone. Check them out on BBB- terrible reviews! I went to their DOT reviews which were perfect but that's where they led me to when I asked about their reputation. It's a SCAM! They prey on people in times of desperation. It's sickening.

If I could give negative stars I would. I am not the type of person to write reviews of any kind, but especially not bad reviews because generally, the experience isn’t so bad that I feel the need to get behind the keyboard. This is not one of those times. Using America’s Moving and Storage and the movers they hired (Speeding Moving Company, LLC.) has to be up at the top of the worst moving experiences of my life (and I have moved a good amount). I have moved using a number of different companies, but this has been far and away the absolute worst. Let’s go through this to explain why I will NEVER use either of these companies again and why I WILL absolutely shout from the mountain tops to anyone moving to stay as far away from these companies as possible. I found out that I got a new job and would need to move within a month. Everything needed to be done quickly. I’m a teacher so everything would also need to be done as inexpensively as possible. I got quotes from Two Men and a Truck and other local companies that were more than I wanted to spend (over $6,000 and almost $7,000). I was looking at other companies and put my name in a few places for quotes. America’s Moving and Storage contacted me and gave me the lowest price ($4,800). The guy explained that I would have to pay 1/3rd at booking, 1/3rd at pick up, and 1/3rd at drop off. For some reason, I had an anxious feeling but pushed past it because I had to get movers booked really soon and in two separate places I saw reviews with 4.8 and 4.9 out of 5 stars. I gave them a brief rundown of the things I needed to move, the size of my house, the size of the place I was moving to, etc. We paid $1640 at booking and I packed up my house. I received another call closer to the move date and we went over the inventory in more detail. The new person on the call explained that he thought it was better if we moved my order to another, larger truck so that we could make sure we had enough space. He informed me that I would have to pay another $540 to book the larger truck and it was explained that money would be added to the pick-up and drop-off amounts since we’re using a larger truck. My understanding was that this extra money would ensure that we would be in a larger truck and I would have the space to pack all my stuff and I’d pay the remaining balance at pick up and drop off. I ended up selling some larger items (my washer and dryer, a dresser, a desk, a large bookshelf, etc.) so I assumed there would be plenty of space since these things weren’t being moved. America’s Moving and Storage also explained that I would be getting a call from the actual movers who would let me know the time they’d be coming. At NO time was it explained to me that the movers were NOT America’s Moving and Storage company’s movers and that they would actually be a company that the “broker” (America’s) hired. My parents were helping me pay for the move and I am paying them back as soon as my house sells so every time I had to pay for something for the move, I needed to let them know so they could ensure they had the money and that it was in the correct account for paying. However, they would not be in the same states with me during the move and I wouldn’t have their debit card so I would have to pay via Zelle, Venmo, e-check, etc. I confirmed with the America’s representative that I talked to that I could do that and she ensured me that the companies typically accept these forms of payment at pick up and drop off. I told them that I needed to move on October 20th, but that I was flexible if they needed to do the 21st. The mover (from Speeding Moving Company) called on the 19th and explained that he was trying for the 20th between 4 pm and 8 pm, but if he couldn't do that (due to there being a limit on how long a driver can drive/work in a day) he would come between 8 am and 10 am on the 21st. On the 20th, the movers called and said they just couldn’t make the 20th work and that he would be at my house between 8 am-10 am on the 21st. Well on the 21st, he called and said it was actually going to be closer to 11-11:30 am. They got to my house around 11:30 am. When he got there, he asked that I show him around the house to see what he would be loading. I walked him around and after we looked at everything, he explained that it would actually be another $4,000-$5,500 ON TOP of the about $3,500 we still had left for the America’s Moving and Storage quote. This is when the driver explained that America’s was a broker and that we pay them the original 3rd, but that the rest goes to the moving company (that is NOT America’s Moving and Storage). The guy stated that because America’s is just a broker, they sit behind a computer and they don’t know what is actually involved in the move such as stairs, “long carry,” etc. that add on extra fees. The “broker” also doesn’t know that your couch isn’t a gigantic couch or that your dining room table seats 16 instead of 4 or whatever. He also stated that there was a fee for a “straight” delivery fee ($2,000) because I needed it sooner than the time they usually take apparently. I had explained that I would need my things within a couple of days to America’s when I originally set up the move, but this guy seemed to be surprised by that. I had to call my parents to discuss this higher amount. If we told them not to load my things, we’d be out the $2180 we had already paid America’s Moving and Storage and then I would have to hire another moving company. I was scheduled to start my new job that coming Monday (the 24th) so I was kind of in a bind and needed to get moved. We decided that we would have to pay the extra money because I had to move. I confirmed with the movers that I could pay with Venmo, but apparently, there was a “miscommunication” because he said “Zelle/Venmo, same thing.” So, I paid through Venmo. The guy checked with his boss that the payment went through, but they didn’t see it so I confirmed the boss's name and phone number that I paid through Venmo. Then they wanted me to cancel the Venmo payment and pay through Zelle. However, you cannot do that. I tried to follow the information on the Venmo site and request that he send the money back and then I could send it to him through Zelle. However, that wasn’t what this guy wanted. The owner wanted me to call Venmo and cancel the payment because you can do that if the recipient is in agreement. We spent the next 30 minutes to an hour on the phone with Venmo in a 3-way phone call. During this call, it was revealed that the reason he couldn’t accept my request for the money to return to me is that his account was in debt by about $2,000 due to someone making a claim and that my payment had brought him back to the positive and there wasn’t enough money left in the Venmo account to pay me back. This man yelled at the Venmo lady repeatedly and didn’t seem to comprehend that there was nothing she could do. He argued that he didn’t use Venmo and this was the first time he had ever downloaded it and he didn’t have a Venmo. However, he was able to confirm his name, phone number, and BOTH cards on the account, and he could see the transactions as he was referring to them on the phone with her. I was in full-blown tears at this point because I had been jerked around so much and it was already a stressful day. Finally, the mover called his boss and told me to hang up with Venmo and presented the “solution” they came up with: I would pay $6,000 at drop off. I questioned the increase from the $5,500 top number, but he explained that way as that had been an estimate and this $6,000 was a firm number and I would not pay any more than that. My stuff was not loaded on the truck until about 5:20 pm and I still had an 8-hour drive ahead of me. I went through the house and found that there was an entire closet of boxes they missed, my desk, 2 bookshelves, 2 table lamps, a shoe shelf, a bench, trash cans, and other things that had been on the original inventory I told America’s Moving and Storage would need to be loaded. The mover guy did get the boxes on the truck, but my other stuff is still sitting in my house. When the guy finished going over the money math, he came out with $6,074 left on the balance because he couldn’t tweak it anymore (even though he said $6,000 flat). And it would have to be paid by money order, cashier’s check, or cash. No Zelle, Venmo, debit, or credit card. He was still talking about tips at this time saying, “not including tip” or that I should at least tip the one guy. The men left and I had a breakdown before I left for part of my journey. Because we were not expecting to pay another $6,000, it was going to be tough to get that money together and in the correct account so I could pay them before they would unload on Monday. I would have to push my start date for work another day. They originally said they would be at my house at 8 am on Monday morning, but that was going to be really difficult to get the money together by 8 am on a Monday when this had started on Friday and things aren’t open on the weekend. Plus, I would THEN have to go get a money order or cashier’s check. I asked if they could maybe push it to about 10 am and they agreed. However, the money wasn’t moved by then so my friend and her mother were helping me scrounge together the $6,074 so that I could pay the movers, and then I would pay them back when the money dropped into my account. It took us a long time to try and get the money together because my friend was at work and she was having to take time away from work to help me as well as transfer and withdraw a significant amount of money. $6,000 is not a small amount of money and it’s not easy to get together in a short time frame. And everything was working against us from withdrawal limits to electronic issues to the fact that Zelle and Venmo (which I was trying to use to transfer money to me to get the money order or whatever) will only allow you to transfer certain amounts and our Venmo’s got locked. The owner of the company called me and was YELLING at me about how WE had caused HIM to be running behind and that he would give me until 3 pm to get the money together. If we didn’t, they would leave with my stuff and then charge me even more money for every day/week/month/whatever that I didn’t pay them. We were finally able to agree that I would pay the $3,000 cash that I had for them to start while I got the rest sorted out. We finally got a cashier’s check for the other $3,074 and that part was done. Next, the guys unloaded everything into my house. By that I mean, they put ALL the boxes and furniture in my living/dining/kitchen and only took the 2 beds and 1 dresser upstairs. Everything is stacked downstairs and there are boxes on top of boxes with only a path from my front door to my back door. Multiple boxes were unloaded and placed in the house upside down including ones that specifically said “fragile.” They put heavy boxes on top of other boxes and the lower boxes are collapsing on each other. My dining room table is upside down! Things are broken that I packed in boxes and labeled “fragile” and there are boxes stacked taller than I am (I’m 5’6”). The main mover guy was nice enough and made it seem like they were trying to help me, but they gouged us and didn’t take care of my things or even pack all of my things. I still have to rent a small trailer and drive the 8 hours back to my house and pick up the things that they “couldn’t fit” on the truck. So not only did they damage my things, they took as much money from us as they could get. In total, we ended up paying $11,754 for a move 8 hours away. America’s charged us a “binding fee” of $2,000 and then Speeding Moving ALSO charged us a binding fee of $2,000. Speeding Moving charged us a “P.G.S.” and a “straight delivery” fee. P.G.S. was Primer Guaranteed Shipping which was described as basically an upgrade that would get your stuff directly to you. This is ALSO what straight delivery basically meant. Both of those were $2,000 fees. When I asked about this, the guy brushed me off saying he hadn’t charged me twice and he’d explain it (which he didn’t). I asked if there was a price list because none of the paperwork explained how much a P.G.S. or straight delivery was or the binding fee. They didn’t respond to that and never gave me that price list. After I was already very upset at the pick-up location the mover guy had me sign papers and he marked out the section of the documents that stated that I wanted the insurance and had me sign the waiver and explained that away as well. I didn’t have any recourse at the time because I am not a mover or anything and I don’t know better so they absolutely took advantage of that. Clearly, America’s Moving and Storage’s 4.8 and 4.9 star reviews are somehow skewed. I also found out that the company that they hired to move me, Speeding Moving Company has an average of fewer than TWO stars. Why would you hire a company with a less than 2-star rating AT ALL?! And then to hire them to move someone who was expecting YOU to move them and not explain that you would be outsourcing the actual moving. I am so incredibly furious and am not willing to just let these companies continue to do this to other people without saying something. America’s has good customer support and they will act like they “understand” or that since you signed the contract there is nothing they can do. They are taking advantage of people who don’t know better and people who are just trying to hire movers without going broke.

DO NOT USE. They start out with a competitive quote and from there it increases. I had a 1 bedroom apartment partially furnished. The starting quote was 2,400 I ended up paying 6,000. They hijacked my property. They did not deliver as promised and would not call me back for updates. I had to call and threaten to call the police to report my things stolen for them to call with a deliver date. To many things damaged and missing to list. It is call center. They contract independent individuals of the street to do your move. COMPLETE SCAM.

SCAM COMPANY FAKE REVIEWS THEY CHANGE COMPANY NAME TO HIDE PAST FRAUD AND SCAMS

Hello, My move day is supposed to be tomorrow. (8-20-2022). The company that contacted me today "WE-Pack Vanlines" seems to be a fairly "loose-knit business. The emails are generic and look like a child has done them. There is no reference to my move as far as items, distance, etc. There is only a constant demand for money via cash app- a well-known bad way to transfer money. There was an option to "pay by card" but someone named Wendy wrote me a note and cash or postal money order only. In addition- they note they will be "storing my things in Houston" until I am ready for them- They appear to be a Local company- hard to tell as their website lists no address and only the minimum of ways to contact. The story I had from your original broker was there was a truck coming from Wyoming dropping items in Dallas and would be deadheading back to Wyoming. If I could adjust my move date (the original date was August 30th) then I could get a great deal- as it would give them a load to carry back instead of returning empty. "Wepack" said NOPE that's not them. I called your customer service number and the lady seemed a bit confused but said if I called her back at 3 pm CDT, she would have answers for me. At this time- if we can not come to a mutual resolve I will not be moving forward with your service and will expect a FULL refund as this is not "me" canceling, but your failure to provide me with a decent crew. Looking forward to your thoughts Sarah David