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Review Keywords Analysis

  1. US
  2. FL
  3. Miami
The UPS Store
The UPS Store
The UPS Store

The UPS Store

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Open 8:30 AM - 7:00 PM now
153 E Flagler St, Miami, FL 33131, USA Get Directions

4.2

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ABOUT   Services Excellence Summary

UPS Store #4761, located in Miami, FL, offers a variety of services. There are in-store and online print services. They provide document finishing and mailbox services. This store offers notary public, packing, shipping, and freight services. With local ownership and management, we are here to help. Come to our location at Alred I Dupont Building, which is right across from Gusman Hall. Notary Services Available at The UPS Store

 

SUMMARY   Reviews Summary

The UPS Store location has an almost entirely positive customer service experience and helpful feedback for customers. There is a mix of comments, but many have expressed appreciation for Vanessa's or other employees' professional, positive attitudes and attention. The shorter queue and location make it easy to run errands and do shopping, such as passport photos. The store sells, accepts, and ships packages for customers quickly and always keeps packaged goods safe. Without any issues, customers say that they can depend on the store for their many required package services. In addition, the option for the hotel to send packages with the built-in mailing services helped indicated the store's commitment to customer service. Many shoppers are pleased with the pleasant, friendly contact they've received in interactions with the UPS Store, with one warning that they want all retail to follow the same level. Patients also mention the same young lady who was in charge when they visited the store, and probably her attention and kindness have seen the UPS store's reputation. They shared that she has always been available to answer any questions they have and notes that she even goes out of her way to make sure that the customers' wants are met. The kindness displayed by the same lady has become a talking point, and how she goes on with her duties further showed how kind she is as the lady helped a customer who was sweating by giving him a towel and made sure that his package sent without any problems. He adds that the customer service was excellent, and this made his experience at the UPS Store unforgettable.

 

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Reputation Change over time

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Pros & Cons

PROS
very friendly (3)
very helpful (3)
excellent custom ... (2)
super nice (2)
friendly service ... (2)
recommended (2)
highly recommend ... (2)
highly recommend ... (1)
helpful staff (1)
helped me (1)
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Cons
rude (2)
very disappointe ... (1)
horrible (1)
waste my time (1)
disappointed (1)
not recommend (1)
rude customer se ... (1)
waste of time (1)
The UPS Store Reviews: 64. Average Rating: 4.2
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