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Terrible Experience – Lost a £3,000 Jacket and Zero Accountability I stayed at this apartment for my birthday and spent a significant amount of money expecting a smooth and enjoyable experience — instead, it turned into a nightmare. Upon checkout, I accidentally left my designer jacket (worth nearly £3,000) on the bed. I realized almost immediately — literally at the lift — and rushed back to the door. We saw the cleaner already inside and knocked multiple times, but she completely ignored us. We were on a tight schedule to catch a flight and couldn’t wait around, so we contacted the company right away. Unfortunately, their response was shockingly unhelpful. What followed was a frustrating back-and-forth with zero accountability, no real investigation, and ultimately no resolution. My jacket mysteriously “disappeared” and I was left with no support, no compensation, and no answers. It’s unacceptable that an item of such high value can go missing from a locked room just minutes after checkout, and the company washes their hands of it. I would never recommend staying here — not only because of this experience, but because of the complete lack of professionalism and customer care. Avoid this company at all costs, especially if you value your belongings and peace of mind.