Helpful staff(4)Quick process(4)Knowledgeable staff(4)Easy approval process(2)Fair pricing(2)Friendly staff(2)Excellent service(2)Easy car buying(2)Went above and beyond(2)In and out quickly(2)
About this business
American Car Center, located at 3920 W Colonial Dr. in Orlando, invites all local residents to come meet our team, get approved and shop our fantastic selection of low-mileage, late-model SUVs, cars, and trucks. We have a wide range of the most popular Chevrolets, Fords, Kias, and other vehicles available. Visit our Shop and schedule a test-drive. Plus, we specialize in Orlando's best leasing program, where we can help you find the perfect vehicle for your needs. Our Orlando Group is here to help you get approved quickly and answer any questions you may have. We look forward to helping you! Our goal at American Car Center is to make shopping, applying, and approval easy for you. To get approved quickly, make sure you bring along the following documents. After being approved, you can take your car to the lot for a test drive. If you have any questions once you have been approved or if you have any comments, please give us a call. We have a three-year/36,000-mile powertrain warranty and up to three years of oil changes on all leases. We take advantage of this opportunity to call us with any questions concerning your lease. Are you unsure about the location? You can find us in the Westside Pine Hills neighborhood at W Colonial and Mercy Dr. Our parking entrances and restrooms are easily navigated by wheelchair users. Additionally, we can speak Spanish to assist you.
Reviews Summary
Customers highly recommend the car service, specifically acknowledging the sales staff. There are two highly praised professionals, Larry and Guillermo, who are mentioned by name several times. The descriptions are consistent: very supportive, knowledgeable, and committed. Buyers recognize that the procedure is smooth and not too difficult. Several customers have said that they spent a reasonable amount of time making a purchase, and the vast majority believe the car was an excellent purchase. They also report that the sales team provided excellent customer service and supported them throughout the process. Many recommend American Car Center as a place to get top-notch service during the car buying process.
First of all, the initial sales person Larry, I caught him in several lies when he was making the deal. After he got my money, I called him a couple of times for some info and I stopped by once and he gave me the cold shoulder as if I was bothering him. So it started off bad from the get go. Car had an issue from day one. Ive never even at a buy here pay here had issue that they wouldnt fix something if was working right on the very 1st day. Claiming that he emailed the warranty manager about the issues. Then he lied saying it wasn't like a regular lease. I told him I just got out of a lease and didn't want to go back into one. He assured it wasn't thaT way. Liar! Scam artist at his best. Also making it seem like he was an owner over the phone by saying " one of his banks." They need to be investigated by the B.B.B. and shut down . Now im going to there next to report them and that finance company of theirs next for the months of hell they put me too. My advice is dont yall ever buy a car from there. If you do then that's your problem. Read the reviews because I sure as heck wish I did.