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  1. US
  2. FL
  3. Orlando
U-Haul Neighborhood Dealer

U-Haul Neighborhood Dealer

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3800 S Goldenrod Rd, Orlando, FL 32822, USA Get Directions
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ABOUT   Services Excellence Summary

Founded in 1945 and based in Phoenix, Arizona, U-Haul is a multi-American company that offers rental trucks, trailers, and self-storage units. The founders of the U-haul company were Leonard Shoen, Anna Mary Carty Shoen, and their family in Ridgefield Washington who founded the company in a garage of his wife’s parents. The company expanded through franchises with gas stations. Twelve-foot to twenty-six-foot box trucks are available for rental from U-Haul, as well as cargo vans and pickup trucks. U-Haul offers the most in-town trucks and trailers in your locality. U-Haul also offers utility trailers for cars, enclosed cargo trailers, and car and motorcycle trailers and a combination of a moving truck with a trailer. Truck, cargo van, and pickup truck rental options are available from U-Haul for both local and long-distance moves. In addition to truck and trailer rentals, U-Haul offers moving day supplies and tools. Online, you can buy shipping boxes, moving supplies, and U-Box containers.

 

SUMMARY   Reviews Summary

Customer feedback for this small shop establishes it as a great choice for all things U-Haul. Reviews consistently recognize Emilio and Giovanny for providing exceptional service, and the front reception ladies for being supportive when renting and returning equipment, such as U-Haul trucks. Surveys also show that the shop is a long-established favorite among repeat renters. Customers say the one thing in their move that went reliably was U-Haul. From the equipment they needed to the customer service to trucks made any trip an adventure, with travelers lamenting only that their troubles were not on U-Haul's frontiers. The nice part was that some of the intense eagerness for satisfactory customer service was from staff like Emilio and Giovanni. One customer even returned to not only say the tires had been repaired well, lest it suits their lads, but also to personally thank Emilio and Giovanni. Customers almost universally agree that if they return, it is because of the customer service. One also summed up the separate service as "trust good service," which speaks for itself. Almost all of the user comments reference either a positive experience with the staff or state that Emilio and Giovanni went above and beyond for them. There was never a mention of a negative experience with personal service. This positive, coherent, comprehensive customer feedback shows this store is the best location for all your U-Haul needs and makes it easier to confidently say that its customer service is unparalleled.

 

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Pros & Cons

PROS
recommend (4)
great service (3)
friendly staff (3)
very friendly (3)
highly recommend ... (2)
great place (2)
helped me (2)
excellent servic ... (2)
good prices (2)
good service (2)
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Cons
rude (4)
unprofessional (3)
horrible (2)
not organized (1)
frustrating (1)
without my permi ... (1)
disappointing (1)
very disappointi ... (1)
no customer serv ... (1)
dirty (1)
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U-Haul Neighborhood Dealer Reviews: 146. Average Rating: 3.8

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