Sound Choice Cremation

These are reviews from customers who have used Sound Choice Cremation services and their feedback on how the services were conducted. The fact that all the customers say the company provided compassionate, respectful, and kind cremation services shows that they were satisfied. Review 85 My husband passed away in my hands on Christmas morning. The suddenness and shock were overwhelming. Sound Choice took care of him with compassion and grace. They came to the house and were very patient while we said our good bys. The process was done with dignity and professionalism. I cannot say enough about how amazing the whole process was. Thank you to everyone who helped us. Review 86 My husband and I wanted to prearrange our cremation service so our sons would not have to deal with the emotional or financial concerns at such a delicate time. Amanda Separk was a delight to work with. She guided us professionally in this process and even made us laugh. We never felt pressured into doing something we felt uncertain about. She made a cold topic light and comfortable to discuss. I would highly recommend Sound Choice Cremation for an affordable option. Review 87 Kay and her team were fantastic! They made my grandmothers cremation so easy. Kay even helped me re-urn my father’s ashes after having lost them for a long period of time. Couldn’t be more thankful for her kindness and support! Review 88 Ms. Kay Waites and her staff at Sound Choice Cremation in Sarasota FL were very loving, kind, compassionate, helpful, patient, and very supportive in the difficult time of the passing of our loved one. Thank you for everything this difficult time! Review 89 My husband’s passing was although not totally unexpected, much sooner than anticipated. We did not have a plan in place for the cremation we had discussed. The deputy who was here was very helpful in finding me several funeral homes to call even though it was byprimeairways.yahoo.com the middle of the night. I called one and informed them I could not afford their prices and he referred me to Sound Choice Cremation for a simple cremation. The woman I spoke to was so kind, empathetic and informative. Ended up choosing them and so glad I did. From the transporters taking him from my home to the display of his ashes upon retrieving them, everyone was so kind, helfpful, and compassionate. I would recommend them to anyone wanting a simple cremation. Thank you Kay and team, Melissa Willis Review 90 Frank was wonderful from beginning to end. Left him with a serene happy feeling that my EOL situation would be handled seamlessly and stressful for my children. Thank you Review 91 I normally do not leave negative reviews, but after giving management over a month to respond to my concerns, I feel this experience needs to be documented. My concerns are specifically related to Funeral Director/Location Manager Kay Waites. Amanda and Debbie, however, were both wonderful to work with. During my mother's arrangements in early February, there were repeated documentation errors throughout the process. My address and my mother's address were entered incorrectly multiple times and even combined together in some documents (for example, my street number with her street name and vice versa). My grandmother's name was also used in place of my mother's name on multiple occasions. The document links had to be resent approximately nine times over several days because I repeatedly had to point out errors that still had not been fully corrected throughout the documents. In some cases, one section would be fixed while the same incorrect information remained elsewhere in the same paperwork. When I arrived to pick up my mother's ashes, the signage still displayed my grandmother's first name. I also picked up the death certificates at that time, only to later realize the address was still incorrect and required a state amendment and additional waiting period to correct. Due to the volume of errors, I became concerned enough during the process that I directly asked for confirmation that my mother's remains were being handled correctly. During the process, Kay told me she was "juggling 20 families at once" and agreed when I expressed concern that this seemed like too much for one person to properly manage. On April 6, I contacted Area Manager Duane to formally document these concerns. Although he initially acknowledged my email and stated he would investigate, I never received any follow-up despite multiple follow-ups and more than a month of additional time. I have retained emails, text messages, photographs, and documentation supporting the concerns outlined above and am happy to provide them if necessary. Because I never received any follow-up from management despite multiple attempts to address these concerns, I was ultimately left without any reassurance that these issues were taken seriously or addressed internally, and I felt the need to warn others about my experience. I have since heard from multiple reliable sources that similar issues had occurred previously, which makes this experience even more concerning. This was already one of the hardest periods of my life, and having to repeatedly correct legal documents and identity information during my mother's arrangements added an unnecessary layer of stress that no family should have to experience. Review 92 Everyone was extremely helpful during a very difficult period in our families life. Review 93 Sound Choice Cremation handled my father’s cremation with such compassion, patience, and kindness during one of the hardest times for our family. From the very beginning, they were empathetic, understanding, and guided us through every step with care and professionalism. They made a difficult and emotional process feel lighter and more manageable. I’m truly grateful for the dignity and respect they showed my father and our family. I highly recommend their services to anyone going through such a difficult loss. Review 94 Sound Choice Cremation handled my father’s cremation with such compassion, patience, and kindness during one of the hardest times for our family. From the very beginning, they were empathetic, understanding, and guided us through every step with care and professionalism. They made a difficult and emotional process feel lighter and more manageable. I’m truly grateful for the dignity and respect they showed my father and our family. I highly recommend their services to anyone going through such a difficult loss. Review 95 I would like to thank Kay Waites for her kindness and support during this process. Our mother passed away in March and it has been a tough journey for us. Kay's compassion to help families is amazing. She walked us through the process and kept in touch with us to assure us she was there for us anytime. That kind of personal experience is so rare. It was like I had a close friend there with me the whole time. Thanks again for all you do. God bless you for being there for the families who struggle with loss. Review 96 I can't say enough of the experience I had with this company. My husband of 48 years passed away in March. I did not know what to expect. This whole process was handled so quickly. I did it all online. Kay Waites is the funeral director who took such great care of me and my husband. The way she treated me was like I had chosen the most expensive package they had. She was so accommodating. I am so very grateful to her and her tenderhearted manner in which she handles everyone. I wish I had known about this company when my parents and my brother passed a long time ago. I will be recommending Kay Waites and this company to everyone I know. Thank you SO much Kay for all of your help! I am forever grateful!