Tribeca Salon

Let me preface with this: I have never left a one-star review before. For context, I had booked a hair-coloring appointment. They asked two questions: length of hair and previous hair-coloring. I said that I had shoulder-length hair and previous at-home root coloring. My daughter and I had left for the appointment on time; leaving 20 minutes to reach a salon that was 2 miles away. However, due to peak traffic and the hard-to-find location— the salon’s small sign is inconveniently hidden behind a tree—we told the receptionist that we’d be late. She told us to head home because the service couldn’t be provided after 15 minutes…so we did. Then a few minutes later, she asked us to come in and have Mikey (stylist) do whatever he could with the time left in exchange for waiving the late fee. The stylist came to the counter and looked visibly unhappy. For two minutes, he inspected my hair. He told us that due to box color trickling down from my roots, my hair would take on an ugly brass tint for months. Of course, we didn’t want the treatment after that. We weren’t happy that our time had been wasted over a problem that could have easily been fixed with a 5-minute consultation (which is standard for many reputable salons) or some forethought, but nevertheless, we waited at the counter. We were given a fee of $93 or the full late/cancellation fee for 3 hours of coloring. We had done our part: came into the salon with the intent of paying full price for a time-limited service. Their thoughtlessness and lack of sharing information cost them the time left and we refused to pay for a mistake that wasn’t our own. Later, we received notice that they charged our card regardless of our plea for a price discussion. In summary, they provided no prior consultation, booked 3 hrs without asking us, told us the service can’t be done, and then charged us $93. Now I’m sure they’ll respond to this review with denial or manipulative framing tactics. And honestly, you’re free to believe who you’d like. I’m just writing to warn any potential customers: Tribeca cares more about taking your money than ensuring a positive client experience.