Step Up Design

What our customers are saying about Step Up Design: Professionalism was the best part of my experience with step-up design. Always a good experience with Troy and his team. Who are professional, helpful, and punctual with consistent, high-quality products an amazing experience! They are just the best and my first and only choice for all my graphic needs. Not to mention, they have keen talent and are open to new ideas. Bravo! They never disappoint! The work was done in a timely manner, and they are extremely accommodating with all orders. (Step Up Design) (5 stars) They are miracle workers! We used them for our company's front door decal and it came out perfectly! We also submitted a last minute order and Step up design came through and delivered a great product just in the nick of time! We are looking forward to placing many more orders with them! (5 stars) Fast, professional and friendly service. I definitely will be back! (2 stars) This business does have potential, but my unfamiliarity with the fine details is on me. However, in the near future, my expectation is for complete customer satisfaction, especially if a minor detail is missed without my requesting such (speaking specific to (2) very important letters missing from a decal). (1 star) I placed an order on 10/25, and the items weren’t fully available until 11/24. The site states a 12–15 business day turnaround, so on the 12th day I reached out to check the status. The order wasn’t completed, and I was told to call back the next day—then the day after that. When I called again, they were still missing a shirt, though they offered to meet me to pick up the items that were ready. I couldn’t pick up the three available items at that time, and it ended up taking another two weeks just to get one more shirt (which wasn’t even the texture we wanted). I requested a refund for the difference, and while Troy agreed, it felt like something that wouldn wouldn’t have been offered if I hadn’t brought it up. At one point he emailed me, and even though I replied immediately, I had to follow up days later just to find out they still didn’t have the shirt.