Excellent customer serviceKnowledgeable staffFriendly atmosphereQuick repairsAttentive sales staffKind representativesCareful handling of jewelryComplimentary serviceVariety of watchesFair pricing
About this business
Brown & Co. Jewelers was founded in 1974 by Frank and Richard Brown. The company was established on the legacy of Marie Burns, who founded the Jewel Box located within the Grand Historic Davenport Hotel in Spokane in 1923. The company is independent, family-owned, and operated. Frank Brown, the proud father of two daughters, is committed to maintaining the status quo at Brown & Co. as a result. His daughters grew up assisting with Christmas shopping and wrapping presents during the holidays. In 2003, Amy Brown Greene, Frank's daughter, joined the company, followed by his other daughter, Sara Beth Brown Prendeville, in 2013. Amy and Sara Beth now serve as Vice Presidents at Brown & Co., where they are learning from their father and working closely with him.
The company has two locations in Historic Roswell and Buckhead, making them the largest independent jewelry stores in America. Some of Brown & Co.'s other achievements include being members of the American Gem Society since 1976. The loving and experienced team at Brown & Co. has multiple Gemological Institute of America alumni, master jewelers, and several AGS-certified Gemologists. The team features family members who've been in the jewelry business for generations, and they are pleased to offer their expertise.
Reviews Summary
Customer reviews for Brown & Co. are extremely positive. Several customers, such as Krista, Monica, and Rachele, who gave them rave ratings for their outstanding work and commitment to customer service. Angela's action is particularly noticeable, as she was fast and successful in getting hard-to-find watches. Customers at Brown & Co. have repeatedly referred to the shop as the best place to buy watches and get service. The customer service is outstanding, as reviews frequently thank the staff for making the shopping experience memorable. Many reviews point to a perfect blend of service and customization, which makes Brown & Co. the ideal place for both all watch related needs and jewelry cleaning. Many people who purchased gifts there have also commented that the retailer's staff does an excellent job helping buyers pick the ideal piece. Since multiple clients said the same thing, the retailer has clearly accomplished the objective of delivering exceptional service.
Frequently asked questions
7 questions
What do Brown & Co. Jewelers clients say about the work?
Clients frequently praise the knowledgeable and friendly staff, particularly Rachele and Monica, for their attentive service and expertise in helping customers find the perfect pieces. Many reviews highlight the personal touch and dedication to customer satisfaction.
Does Brown & Co. Jewelers offer free consultations for engagement rings?
Yes, they provide free jewelry consultations, allowing clients to receive expert advice and guidance when selecting engagement rings and other pieces.
What services does Brown & Co. Jewelers provide?
Brown & Co. offers a range of services including Watch Sales (Rolex, Tissot, Bulova), Jewelry Sales (Engagement Rings, Necklaces, Earrings), Watch Repair Services (Resizing, Restoration, Battery Replacement), Jewelry Repair Services (Ring Resizing, Cleaning and Polishing, Stone Setting), and Consultation Services (Personal Shopping for Watches, Jewelry Consultation, Styling Advice).
What are the business hours for Brown & Co. Jewelers?
Can I get my watch resized at Brown & Co. Jewelers, and what do customers say about the service?
Yes, they offer watch resizing services. Many customers commend the quick turnaround and the friendly staff, particularly noting Henry's excellent service during the resizing process.
How long has Brown & Co. Jewelers been in business?
Brown & Co. Jewelers was founded in 1974 by Frank and Richard Brown, building on the legacy of Marie Burns, who established the Jewel Box in 1923.