Zerorez Feedback Analysis
Feedback 1: Availability was examined as 3-6, but I stressed on 4pm. The following day, a company rep called and said different appointments did not book, and wanted to know if they could come early but I explained our absence and if they could come at the agreed time, he agreed. Unfortunately, rep canceled an appointment and became incommunicado, a communication lapse had us inconvenienced. I had to clean my carpet due to an important meeting, and these experiences made it difficult for the process to be completed.
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Feedback 3: Cameron Finley came out the same day I called to clean carpets of an entire home before moving in and he was a phenomenal technician. He did a great job and was very polite and helpful. I would highly recommend Zerorez and this particular technician!! ⭐️⭐️⭐️⭐️⭐️
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Frequently asked questions
7 questions
What do Zerorez clients say about the work?
Clients frequently praise the team's professionalism, punctuality, and thoroughness. Many reviewers highlight the technicians' friendly demeanor and their ability to effectively clean carpets and upholstery, often mentioning specific staff members like Cameron and Darius for their exceptional service.
Does Zerorez offer emergency water damage restoration in Smyrna?
Yes, Zerorez provides emergency response and complete restoration services for water damage, which clients have found to be effective and timely based on their reviews.
Can I get my area rugs cleaned with pickup and delivery service?
Yes, Zerorez offers standard rug cleaning, special treatment for stains, and a convenient pickup and delivery service for area rugs.
Does Zerorez handle pet stain treatment and what do customers say about it?
Yes, they offer pet stain treatment as part of their carpet cleaning services. Customers have reported satisfaction with the results, noting that their carpets look and smell great after treatment.
How does Zerorez ensure thorough mattress cleaning?
Zerorez provides standard mattress cleaning, deep stain removal, and allergen treatment, which clients have found effective in revitalizing their mattresses and improving indoor air quality.
What happens if I need to reschedule my carpet cleaning appointment?
While some customers have experienced communication lapses regarding rescheduling, many others report that the team is accommodating and works to find a suitable time for appointments.