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Review Keywords Analysis

US / IL / Chicago
COACH photo
COACH photo
COACH photo
COACH photo
COACH photo

COACH

Address: 625 Michigan Ave, Chicago, IL 60611, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Bag Customization Embellishment Options $15 - $35 Call to Book
Personalized Tags $10 - $25 Call to Book
Leather Accessory Upgrades $20 - $40 Call to Book
Handbag Sales Casual Handbags $150 - $300 Call to Book
Luxury Handbags $300 - $600 Call to Book
Seasonal Collections $250 - $500 Call to Book
Footwear Sales Casual Shoes $100 - $200 Call to Book
Formal Shoes $150 - $300 Call to Book
Sneakers $80 - $150 Call to Book
Accessory Sales Wallets $50 - $150 Call to Book
Belts $30 - $100 Call to Book
Keychains $15 - $40 Call to Book
Customer Service Personal Shopping Assistance Free Call to Book
Customization Consultation Free Call to Book
Returns & Exchanges Guidance Varies Call to Book

What people love

From reviews
Customer service Helpful staff Customization options Great atmosphere Fair pricing Expert craftsmanship Quick service Stylish recommendations Great eye for style Polite staff

About this business

We amalgamate top-grade Kate Spade New York and Coach assets. Our global access to excellence is applied to deliver our corporate responsibility aims. We also utilize our financial and digital capacities. All these are in support of our employees, brands, and communities. But this is just the beginning. We accept all, because we value humanity and creativity.

Reviews Summary

Reviews popularize top-notch quality service, focusing on several employees like Brett, Corey and Colleen. Brett and Corey deliver on personalized bag services, with Corey's customer full expectations while Brett oversees multiple products. Both consultants were meticulous and accommodating, delivering promptly. Dylan, Chad, Melissa, and Beverly receive customer recommendation predictions for better clients' shop experiences. The other clients' lastly and less helpful interactions were not as positive as the previous more personalized positive reviews on stores. In general, customer reviews give back a welcoming and satisfactory shopping experience, particularly based on the store's custom bag services and customer service. Some of the store's positive aspects include satisfaction and friendly weddings meeting customers’ personal benefits.

Frequently asked questions

7 questions
What do COACH clients say about the customer service experience?
Many customers praise the exceptional customer service at COACH, highlighting staff members like Brett and Corey for their helpfulness and expertise in customization. Reviewers frequently mention a welcoming atmosphere and personalized assistance during their shopping experience.
Does COACH offer bag customization services, and what do customers think about it?
Yes, COACH provides bag customization services, including embellishment options and personalized tags. Customers have reported positive experiences, noting quick service and high-quality results, often mentioning staff like Corey for their skill in customization.
Can I get assistance with handbag purchases at COACH?
Yes, COACH offers personal shopping assistance at no cost, helping customers choose from their range of casual and luxury handbags. Reviewers have highlighted the team's knowledge and attentiveness in guiding them through selections.
What types of footwear does COACH sell?
COACH offers a variety of footwear, including casual shoes, formal shoes, and sneakers. Customers appreciate the selection and quality, often noting the stylish options available in-store.
Does COACH handle returns and exchanges, and how do customers feel about the process?
COACH provides returns and exchanges guidance, which varies by situation. Customers have expressed satisfaction with the assistance they receive during this process, often mentioning the helpfulness of the staff.
What types of accessories can I find at COACH?
COACH sells a range of accessories, including wallets, belts, and keychains. Customers have found the selection to be stylish and well-crafted, enhancing their overall shopping experience.
Where is COACH located?
625 Michigan Ave, Chicago, IL 60611, USA

Location & directions

Chicago, Illinois
COACH
Fashion Accessories Store
Address
625 Michigan Ave, Chicago, IL 60611, USA
Hours
Open 10:00 AM - 7:00 PM
COACH Reviews · 4.4 average
0 Reviews
G Google 99

No Reviews Found

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