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The cremated remains also include organic bone fragments, but they are extremely brittle and crumble easily in the cremation chamber. They are “swept” into a stainless steel cooling tray. All non-consumable items are removed from the remains, including all metals from clothing, such as hip joints or bridgework, since they won't be consumed by the cremation process. Metals are separated during the cremation process and say for example be removed using a strong magnet or found visually and removed. Any non-recoverable items such as silver and dental gold are not included with the cremated remains. After the cremation, the family can process the remaining bone fragment material as necessary to allow the ashes to fit into a locket or urn and are of a consistent size.
 
The Cremation Society of Illinois reviews express a high level of satisfaction, empathy, and professionalism. Most customers are grieving and facing one of the most trying times in their life, the death of a loved one. They all commend the staff for their compassion, courteousness, and support. It is seen that the crew exceeded expectations, with Brooke frequently mentioned for their personalized approach. Communication with the firm is essential during this period, and consumers felt valued. The team also brought a lot of comfort by guiding them through decision-making processes. Many customers admit to experiencing a less stressful and worrying moment than they anticipated. The comments are effusive, with many individuals suggesting the business for their services. The organization's clients have a sense of gratitude and relief.
 
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