Responsive dispatchersGood communicationPunctualityProfessional staffSupportive managementPositive experienceEasy to work withGreat teamworkFamily atmosphereExcellent service
About this business
Grasshopper Trans is a family-owned company with more than 15 years of experience in the trucking industry. We are located at 2605 S Indiana Ave Unit 409, Chicago, IL, and are strategically situated to serve clients across the United States because we are near OHare International Airport and downtown Chicago as well as the tri-state area. Grasshopper Trans commits to going beyond customers' needs and expectations. We also ensure that all business relationships are built on core values, including Safety, Integrity, and Respect, Excellence and Winning Attitudes, Teamwork and Trust. As the leading transportation provider, we are committed to customer satisfaction. We also remain innovative and creative in our approach. Grasshopper Trans offers a wide range of services, including high-quality, reliable service at an affordable price.
Reviews Summary
Customer reviews of Grasshopper Trans for transportation generally indicate a high level of customer service and positive interactions. Many reviews commend team members for their approachable, proactive, and professional attitude. These results underscore the overarching impression of attentive customer service and clearly confirming industry expertise. Countless reviews mention Nick Mirkovic\'s and Maggie Gaona\'s positive, attentive customer service. Other employees such as Aurora Smith, April Benett, and Kacey Travis also received many positive reviews for their friendly, welcoming customer service. It is a business that comes highly recommended. The common theme in most customer reviews is that their team always works hard to provide excellent customer service. Most of the reviews mention that the customer service team is very attentive and follow-up promptly and that they ensure to give their clients updates consistently. Some of the reviews that the customer service team helps them solve any issues that may arise and that they provide all the necessary information. Most reviews mention excellent communication. The team is known for keeping their clients in the loop at all times. Most customers who have left the review said that the team never leaves their clients in the dark. They also offer them all the information they need. This is a significant customer dissatisfaction, which is why most companies shut down. It is vital to ensure that we always serve our clients so that they can come back again. Grasshopper Trans customer service team is incredible.
Frequently asked questions
7 questions
What do Grasshopper Trans clients say about the work?
Clients frequently praise the team's communication, punctuality, and professionalism. Reviewers highlight the excellent service provided by dispatchers like Aurora and Kacey, noting their responsiveness and ability to handle issues effectively.
Does Grasshopper Trans provide freight transportation services, and how do customers feel about their reliability?
Yes, they offer Freight Transportation services including Full Truck Load, Less Than Truck Load, and Expedited Shipping. Customers express high satisfaction with their reliability and punctuality, often mentioning timely updates and effective communication.
Can I expect good customer support when working with Grasshopper Trans?
Absolutely. They provide dedicated account management and regular communication updates. Reviewers have noted that team members like Aurora and Kacey are particularly attentive and professional, ensuring issues are resolved promptly.
What services does Grasshopper Trans offer?
Grasshopper Trans provides a range of services including Freight Transportation (Full Truck Load, Less Than Truck Load, Expedited Shipping), Logistics Management (Route Optimization, Load Planning, Inventory Management), Dispatch Services (Dispatch Support, Load Tracking, Driver Assistance), and Customer Support (Dedicated Account Management, Communication Updates, Issue Resolution).
How does Grasshopper Trans ensure safety and integrity in their operations?
The company emphasizes core values such as Safety, Integrity, and Respect, which guide their operations and customer interactions. This commitment is reflected in the positive experiences shared by clients in their reviews.
Who leads the team at Grasshopper Trans, and what experience do they have?
Grasshopper Trans is a family-owned company with over 15 years of experience in the trucking business, ensuring a knowledgeable and dedicated team focused on high-quality service.