Friendly staff(7)Helpful employees(5)Personalized assistance(2)Great quality clothes(1)Huge selection(1)Clean and friendly(1)Good customer service(1)Busy location(1)Open until 8pm(1)Great drinks(1)
About this business
Nordstrom Review Highlights
Review summary
Genial
Huge selection of name brand bags and purses. Now Jellicat at the entrance. Always friendly staff willing to help.
Great quality clothes and accessories.
Went to Nordstroms Chicago. Very impressed! A buzz of activity around the Jellycats and also we had the honor of meeting Jerome Williams, an inspiring ex NBA athlete and his brother Johnnie. at a book signing. We were amazed at the courtesy of Nordstroms staff as they were positive and high energy. I personally like to thank Angel who helped us with purchasing two beautiful articles of clothing.; they had the exact piece of clothing I was looking for..Angel was courteous, informative and sweet. Great staff here!
I had an unexpectedly great experience getting bras here. I am an unusual size so I typically just go to specialty bra stores and have a hard time finding my size at department stores. However, I decided to take a look at this Nordstrom today and I am so glad I did! They not only had some bras in my size, but the employee who assisted me, Sarah, was absolutely incredible and so helpful! Thank you Sarah, you've made a loyal customer out of me! I will definitely be back!
Canali sales person sold us a jacket that fell apart and made it our fault. Never coming here again. Return policy is terrible now. Run.
Good luck getting one of the many available employees to help or even acknowledge your presence
Expensive store
The girls loved it. I sat a lot!
This is such a great place for shopping! Mostly the first floor is to shoes and they make sections like Versace and Burberry. Overall this is an amazing place for shopping!
I had a great experience. Krys B was friendly, helpful, and made everything easy. I really appreciated the good customer service.
Quite a busy location, however there seemed to be plenty available sales associates if any help was needed and they were open until 8pm which was nice, considering many Michigan Ave. spots closed at 6pm (on a Saturday!). The gentleman at the Tom Ford fragrance counter was a delight and had stories we'll probably never forget. My partner and I will definitely return some day to hopefully explore a little bit more!
clean and friendly
Someone stole my wallet and used it here at the Nordstrom yesterday on March 21. He tried swiping my cards for over $1500 (which declined) and then bought items at the cafe. No employee flagged it, and no one was helping me track it down. I’m just begging for someone to review the footage so I can find my wallet again - I’m a student and don’t have any other means to support myself.
Stopped in while strolling the magnificent mile today. The weather was beautiful and the crowd was huge but peaceful, up and down Michigan avenue. We stopped at the bar n food area, and Whitman served up great drinks with a smile. That Moscow mule and today’s special spritzer, was made just right