Knowledgeable staffExcellent serviceProfessional staffHelpful staffFriendly staffTimely appointmentsQuick and easyGood communicationSatisfied with filingGreat customer service
About this business
H&R Block Customer Feedback Summary
1. Excellent service. Gwendolyn Mitchell is knowledgeable.
2. Excellent service. Staff assisted me with a smooth return finalization.
3. Excellent service. Staff assisted me with a smooth return finalization.
4. Keva Young was professional and knowledgeable. Appointment was also on time. I highly would recommend her and location. I'm very pleased.
5. Keva Young was professional and knowledgeable. Appointment was also on time. I highly would recommend her and location. I'm very pleased.
6. Awful experience. I have been coming here for a decade. Although I had an appointment at 1 on Thursday, no one approached me by 1:35. The customer service guy at the front office was the only one who talked to me. I couldn't wait anymore, so the front office lady suggested that I leave my papers with them. When I showed up on Monday, no one had commenced my paperwork, and my info was lying on the front office desk. If I could issue negative stars, I would. I will not return to this location ever.
7. Awful experience. I have been coming here for a decade. Although I had an appointment at 1 on Thursday, no one approached me by 1:35. The customer service guy at the front office was the only one who talked to me. I couldn't wait anymore, so the front office lady suggested that I leave my papers with them. When I showed up on Monday, no one had commenced my paperwork, and my info was lying on the front office desk. If I could issue negative stars, I would. I will not return to this location ever.
8. Porque quiero
9. Quick and Easy!
10. Looking for CHRISTINE SKONIECZNY she was always at this office and she was awesome!
11. nice people pam
12. Always great customer service.
13. Cecilia did an excellent job explaining everything to me, especially with losing my husband who always handled these things she was very helpful and very friendly. Highly recommend her.
14. Cecilia did an excellent job explaining everything to me, especially with losing my husband who always handled these things she was very helpful and very friendly. Highly recommend her.
15. They always very very helpful
Frequently asked questions
7 questions
What do H&R Block clients say about the work?
Clients frequently praise the knowledgeable staff, such as Gwendolyn Mitchell and Keva Young, for their professionalism and timely appointments. Many reviewers highlight the smooth return finalization process and the overall helpfulness of the team.
Does H&R Block offer tax preparation services in Lyons?
Yes, they provide a range of tax preparation services, including Personal Tax Return Preparation, Business Tax Return Preparation, and Estate Tax Return Preparation, along with various consultation and advisory services.
Can I get help with estate planning at H&R Block?
Yes, they offer Estate Planning Consultation as part of their consultation services, ensuring clients can receive tailored advice for their estate planning needs.
How does H&R Block support customers with tax filing?
They provide Customer Support through In-Person Assistance, Phone Consultation, and Online Support, making it easy for clients to get help with their tax filing processes.
What do customers say about the staff's expertise at H&R Block?
Reviewers often mention the staff's professionalism and knowledge, particularly highlighting individuals like Cecilia and Priscilla, who are noted for their thorough explanations and friendly demeanor.
Does H&R Block provide any consultation services?
Yes, they offer various consultation services, including Tax Planning Consultation, Financial Consultation, and Estate Planning Consultation, to assist clients in managing their financial and tax-related matters.