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Fair Oaks Ford

Name: Fair Oaks Ford
Address: Naperville, US
Telephone: +16302505750
Rating: 4.7573

103 reviews

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+16302505750

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2055 W Ogden Ave, Naperville, IL 60540, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Illinois

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ABOUT Services Excellence Summary

Fair Oaks Ford in Naperville, IL promises to match any deal. Our Naperville Ford dealer has been making customers happy for over thirty years. We’re well-known for our excellent reputation in Naperville and the surrounding area. Fair Oaks Ford of Naperville is also home to an award-winning Ford Service Center, and we’ve won the President’s Award for Outstanding Sales and Service three times. Find a better value on a new Ford using our new Ford specials, or look through our pre-owned Ford cars for a car you’ll adore at a phenomenal price.

SUMMARY Reviews Summary

The feedback paints a positive picture. Most customers say they had a positive dealership experience. Salespeople were friendly and professional. There is a noticeable upbeat ambiance in the showroom. Jose and Nikko receive numerous compliments. Both are helpful and ready to provide all the necessary information to help customers make informed decisions. According to some reviewers, the sales staff joined by other staff will check on them later to check their satisfaction levels. They say after-sales services are thorough and guarantee customer satisfaction. Some customers got help with their finances. They say that the finance department staff is very helpful. Additionally, one client expressed satisfaction with the post-purchase service. The positive situation at the dealership is supported by positive reviews. One person said that a scheduled oil change and a pending car repair returned great results. The service delivery is sufficient and done professionally. Most customers agree. A few persons doubt the appointment, but the service was good. Such confessions only emphasize the positive dealership environment and operations. Some customers reviewed the purchase process. One of them said he had ordered a vehicle before and was satisfied with the terms. He acknowledges that the store communicated the possibilities before they committed. It is clear that customers feel respected and treated well when they engage the dealership. Asked for who the dealership was, the customers gave many individuals who had treated them well. The repeated purchase customers are a clear sign that the store offers high-quality services. The majority of customers are happy and always ready to recommend others.

Tay left a 5 star review

★★★★★

On TrustAnalytica

Mar 25

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Reputation Change over time

Pros & Cons

PROS

recommend (15)

highly recommend ... (8)

very happy (4)

great service (3)

great experience ... (3)

helped me (3)

amazing service (2)

attention to det ... (2)

very helpful (2)

very knowledgeab ... (2)

Cons

not recommend (2)

poor customer se ... (1)

Fair Oaks Ford Reviews: 103. Average Rating: 4.8

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Reviews (1) Google Reviews (102)

Tay

on Trustanalytica

I had a wonderful experience with this Dealer ship. Lets start off by saying the vehicle was as promised, clean well kept and was up to date on services. I first had the pleasure of working with Nikko, he was the first person to greet me upon arrival, offering a smile and welcoming me in. He answered all of my questions, gathered information within a timely manner and was kind. Terrell assisted me within the finance department, he was very informative, personable, and explained the entire process thoroughly. In addition to this, both Nikko and Terrell followed up with me a few days after to ensure everything was going well. I would recommend this dealership. The team is great, the facility is clean, and the vehicles are well maintained!! Thank you so much I love my new car.