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  3. Rockford
Orthodontic Experts
Orthodontic Experts
Orthodontic Experts

Orthodontic Experts

102 reviews
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+18159184427
Closed  Now now
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Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 7:00 AM - 3:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
5051 E State St, Rockford, IL 61108, USA Get Directions
dentist Best Dentists in United States Best Dentists in Illinois orthodontist Top Orthodontists in United States Top Orthodontists in Illinois
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ABOUT   Services Excellence Summary

Orthodontic Experts Rockford takes pride in improving everyone's smiles. We secure treatment for all dental malocclusion and related orthodontic issues that could compromise the smile. The best Rockford area orthodontists and professionals work hard to increase the health and functionality of all our patients.

 

SUMMARY   Reviews Summary

Customer feedback is consistently positive. Several people mentioned how helpful and supportive the staff is. Communication was another point of praise; they explained everything and made individuals feel at ease, even if they were scared. During the visits, the offices' cleanliness made visitors feel safe during the pandemnic. Customer service was rated as highly professional as each employee faced the customers atith a friendly face, calom and caring Leave behind nervousness. The only con is that few people mention how to make an appointment and enter and exit the door because the sign is not clear. It's a solid recommendation for kids braces. The workers are helpful, understanding, and accommodating to the patients and parents. Brills is suggested over other services out there because of the staff's special treatment. Personal treatment helps customers realize that Brills workers are at home, and th.workerpetient relation is just like the famimalyle probleblem. The clients do not talk much about their braces because the experience is painless.

 

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Mikayla left a 1 star review
★☆☆☆☆
On TrustAnalytica
Nov 05
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Reputation Change over time
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Pros & Cons

PROS
recommend (7)
very friendly (6)
very helpful (6)
great experience ... (6)
very kind (5)
highly recommend ... (4)
very clean (4)
very professiona ... (4)
feel comfortable ... (4)
friendly staff (4)
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Cons
not recommend (2)
slow (1)
terrible (1)
go elsewhere (1)
go somewhere els ... (1)
awful (1)
bad customer ser ... (1)

Orthodontic Experts Reviews: 102. Average Rating: 4.7

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Reviews (2) Google Reviews (100)
M
Mikayla
on Trustanalytica
Fix negative reputation Fix negative reputation
They’re really sketchy. The doctors even know that’s why they keep leaving. I’ve had 3 or 4 doctors now. They make you wait in the lobby for so long just to send you home. The schedulers have no idea what they’re doing.
C
Cori
on Trustanalytica
Fix negative reputation Fix negative reputation
Honestly if this wasn’t the only orthodontist I could go to with my insurance I wouldn’t go here. My first consultation was great. The staff and dr were friendly and I was taken care of very well. My first adjustment was AWFUL. They were completely overbooked, the waiting room was standing room only, I was early for my appointment and wasn’t taken back until 45minutes after my appointment time. The technician working on my braces barely spoke to me and broke one of my brackets (very painfully) and barely even apologized before moving on. They don’t communicate well what they are doing and do not treat you like a person but more like another body in the chair. That being said with my insurance I don’t really have another option but man I cannot wait to get done with this and never look back. So far the braces are doing what I need them to so as long as they keep working I will overlook the hectic staff and bad customer service (I’ve heard it’s not a great work environment so I don’t really blame them). If you have a choice, go somewhere else.
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Mikayla left a 1 star review
★☆☆☆☆
On TrustAnalytica
2 years ago
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