Doug Carroll, Ruoff Mortgage

About Ruoff Mortgage

Founded in 2003, Ruoff Mortgage has established itself as a prominent mortgage lender with over 23 years of experience. The company is dedicated to providing personalized mortgage solutions tailored to individual needs, recognizing that a one-size-fits-all approach does not suit everyone. Ruoff Mortgage emphasizes clear communication, efficient timelines, and long-term financial stability for its clients. Their team is committed to guiding homeowners through the mortgage process with expertise and a focus on customer satisfaction. The company operates with disciplined organization and genuine availability, ensuring client questions are addressed promptly. Beyond their professional services, the team is actively involved in their communities, maintaining a grounded connection with the areas they serve.

Credibility and Trust

Ruoff Mortgage has garnered significant recognition for its commitment to excellence and customer service. They proudly hold an A+ rating from the Better Business Bureau (BBB), reflecting their dedication to maintaining high standards. The company has been consistently recognized by The Scotsman Guide, ranking among the nation's top-producing mortgage companies for multiple years, including specific rankings in Retail Units, Retail Volume, and Overall Lender. Furthermore, Ruoff Mortgage has earned a top spot on Experience.com’s Top Performers list for three consecutive years, being acknowledged as a top 10 Mortgage Company in the Jumbo Division for customer satisfaction. They boast a high customer satisfaction rating of 98.5%, underscoring their client-centric approach.

Offerings and Services

Ruoff Mortgage offers a comprehensive suite of home loan products designed to meet diverse borrower requirements. Their offerings include conventional, FHA, VA, USDA, jumbo, and reverse mortgages, catering to both purchase and refinance needs. They specialize in unique financing options such as renovation loans and new construction loans, alongside specialized programs like HomeNow™ down payment assistance. The company also provides tools like an affordability calculator to help prospective buyers understand their financial landscape. Their services are characterized by a commitment to efficient processes, highlighted by an average Clear to Close time of 15 days, ensuring a smooth and timely experience for homeowners.

Unique Advantages

Ruoff Mortgage distinguishes itself through its extensive experience, having served homeowners for 42 years. They maintain an impressive 98.5% customer satisfaction rating, demonstrating a strong focus on client well-being. The company is consistently recognized on The Scotsman Guide's Top Mortgage Lenders list and holds an A+ BBB rating. Additionally, they achieve an average Clear to Close time of just 15 days, showcasing their operational efficiency.