OrthoIndy Foundation YMCA

I really like this YMCA. The staff seems friendly. This star review is only on their billing process, not the facility. No complaints there but I do have a complaint about their billing. Orthoindy Foundation YMCA on 53rd and Lafayette Rd can’t seem to get my billing strait. They double billed me for my granddaughter and my membership accounts. When I caught the mistake I called them and was told they’d get back with me because their computers were down, but they never did. I went in the following day and they still couldn’t get it right even though they admitted their mistake. After about 30 minutes or more of them trying to figure out how to correct the duplicate billing, and having to go through two people, I was told I would receive a refund. Then someone called me later and told me they couldn’t give me a refund only credits to both accounts. That’s certainly not the way they took my money. Giving me no choice, they told me no membership payments would be due until June. Well here we are still in May and they have taken out another membership payment on my granddaughter, and I have a suspicion they are going to take another one out on me. They keep taking money from me and not giving it back!!! I’m elderly, on a fixed income. I am paying a lot of medical bills right now, raising a grandchild with no outside financial help, and now I have to deal with this incompetence. Do I have time to be messing with this every month, NO!! This all started because I would lock my card when I’m not using it and doing so would cause my YMCA payments to be declined. So I went into the branch and switched over to checking which would eliminate the problem. Well, instead of taking out the payments due from just my checking account, they charged my card as well which I had unlocked at the time. I can see this being a mistake the first time, but how does the same thing happen again? Tell Me!!! Taking peoples money and telling them you can only give it back in bottles ( credit) but not even honor that. I’d be charged with a crime if I repeatedly did that to them!