REI

Living Great Outdoors. Guaranteed. Everything we sell is backed by a lifetime guarantee that ensures 100% satisfaction, and we understand the value of high-quality outdoor gear. As a co-op, we believe business should be different. We give nearly 70% of our profits back to our members, our non-profit partners, and our employees. No matter if you are new or an experienced outdoor enthusiast, we can help with all the education, gear, and inspiration you need to #OptOutside. REI Castleton has a full-service bike shop in all REI stores for anyone who loves to ride on two-wheels (or wants to learn). All levels of riders are welcome. We can tune and repair any type of mountain bike, roadbike, hybrid, or any other type of bike. We offer custom services as well as the services listed below. Call us anytime for a free inspection and estimate or bring your bike in. We also offer gear advice and local knowledge. Our knowledge is free to be shared. We want to make you smile when you get out on the saddle.

REI customers appear to have very positive feelings. They appreciate the friendly, knowledgeable, and helpful staff. Consumers of outdoor equipment say they enjoy the company's customer service after receiving personal recommendations and professional repairs. Several people mention that they love to shop at REI because the staff solve problems unique to each situation. One online commenter was grateful for the customer service agent who took the extra time to understand the problem. After receiving a handwritten note, the person said they received extra time and great kindness from the store. The store has a welcoming environment and a variety of new and secondhand items. Remarkably, one customer thought REI's return policy was a nice touch because one of her items accidentally added to a return was sent back to her with no shipping cost. Most agree that the store is a great place to have any outdoor needs. However, one person wishes there was more Yeti products.