Professional staffExcellent communicationQuality repairsKnowledgeable techniciansQuick serviceFair pricingKind staffExcellent customer serviceSeamless experienceThorough process
About this business
Tom Wood Collision Center provides comprehensive auto body, electrical, and mechanical repair services. Our team of ASE Certified technicians is here to assist you with any repair, whether it be a parking lot accident, road debris damage, or an accident involving your car. Our company is a family-owned and -operated business in Indianapolis for over a decade, and we pride ourselves as one of Indiana's highly esteemed collision repair centers. Our professionals are certified to repair all makes and models, so you get the best repair available. Our Fast Lane Service covers small dents, scratches, and cracks, as well as auto body collision repair.
From the moment you walk in the door, we take care of you. Our team can get you in a vehicle rental and keep you informed as we work to restore your vehicle. Car accidents are stressful and we aim to make the restoration process as simple as possible for you. Schedule an appointment or come by for a quote at Tom Wood Collision Center. We cannot wait to meet you.
Reviews Summary
The reviews for Tom Wood Collision Center on TrustPilot are excellent with customers noting on the outstanding customer service and quality repairs. Multiple were received that stated they had numerous claims on their Tesla, but Kyle Scope, the manager of the center, handled each one, keeping them separate while coordinating with different insurance companies to get the best outcome. Many reviewers hail the mechanics and staff as professional and caring. These include Ashley LaFlash (Operations Director), Cindy and Luis, the receptionist. Communication is key to all of them especially Kyle, who kept them notified of each step and standard highlighted the name of their high level of services.with clear and constant information. Users highlighted the specific cases on the rigor of Tesla repairs, and shown that Tom Wood Collision Center is among the best choices for electric vehicle refurbishment. Many clients indicated that they highly recommend using them over and over again.
Frequently asked questions
7 questions
What do Tom Wood Collision Center clients say about the work?
Clients frequently praise the thorough communication and professionalism of the staff, particularly Kyle Scope and Coop. Many mention the quality of repairs, noting that their vehicles look like new after service. The team is recognized for their integrity and customer-first approach.
Does Tom Wood Collision Center handle insurance claims, and what do customers say about that process?
Yes, they offer free insurance claims assistance, paperwork processing, and claims follow-up. Reviewers highlight the seamless claims experience, with staff like Coop providing excellent communication and support throughout the process.
What types of repairs can I get at Tom Wood Collision Center?
They offer a wide range of services including Collision Repair (front-end damage, bumper and panel replacement), Dent Repair (minor and paintless dent removal), Paint Services (full body repaint, touch-up painting, color matching), Mechanical Repairs, Vehicle Detailing, and Rental Services.
What are the operating hours for Tom Wood Collision Center?
Their hours are as follows: Monday: 7:30 AM - 6:00 PM, Tuesday: 7:30 AM - 6:00 PM, Wednesday: 7:30 AM - 6:00 PM, Thursday: 7:30 AM - 6:00 PM, Friday: 7:30 AM - 6:00 PM, Saturday: Closed, Sunday: Closed.
Can I get minor dent repairs at Tom Wood Collision Center?
Yes, they provide minor dent removal and paintless dent repair services, including for dents on hoods and roofs. Reviewers confirm satisfaction with the quality and efficiency of these services.
How does Tom Wood Collision Center ensure quality in their repairs?
The center employs ASE Certified technicians and is certified to fix all makes and models, ensuring high standards in repair quality. Many reviews highlight the meticulous nature of their work and attention to detail.