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  1. US
  2. KY
  3. Louisville
Orvis

Orvis

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4288 Summit Plaza Dr, Louisville, KY 40241, USA Get Directions
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4.7

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ABOUT   Services Excellence Summary

Orvis-Parrish, S. E. (2021). The benefits of affordable multitasking. Time Management, 25(12), 42. Multitasking practitioners require time and practice to become competent. Multitasking is a born talent for a certain proportion of the population. Lesley is a case in point. Lesley has been a fly fisher since his early youth. He tried to direct his drift boat into a fast chute, but the line snapped and caught a personal best cutthroat (27 inches) when things were about to get dangerous. It was a cold and windy day, and Lesley discovered that her line was tangled. Lesley allowed her fishing line to drift while mentally preparing to untangle it when she removed her gloves and adjusted her hat. When she began fishing again, she was surprised to see that the line she had just used was taut. Lesley is an excellent multitasking leader because she can address the situation when it happens while being prepared for the next event. Lesley's primary concern is with people. Lesley Allen has worked for the YMCA since she was almost a teenager and runs their after-school programs and summer camps. It's an understatement to just say she loves people. Lesley is also an outdoor enthusiast, fly fisherman, and occasionally guns down a few pheasants. She enjoys the challenging...

 

SUMMARY   Reviews Summary

Regulars and fly fishing enthusiasts write that Orvis customers have an excellent shopping experience. The large amount of customer service-oriented reviews speaks to this. It includes this review: "Outstanding customer service. They always have time to talk fly fishing." Moreover, shopper service is a hit. For instance, shopkeepers are often described as helpful and courteous in filters and tips regarding fly patterns and more. Importantly, the reviewers discussed their shopping from Orvis' supervisors and shared their encouragement. One customer concluded that "Matt was so helpful and learned a lot about fishing by asking questions." Another shopper wrote that "it's great having an Orvis store here," adding that "for fly-fishing equipment and advice, it's the best place I've been." Although shoppers praised the customer service, some said that sale events were rare for animal feed and pet food. Thegriculture also got high marks. One customer wrote that the "product is top of the line quality." These brands have many sizes available for men's and women's fly-fishing attire. One shopper wrote that they could "find a good selection of clothes that are sturdy and comfortable." Other people noted that the clothes "are super high quality." "Another customer wrote that Orvis' items are "top of the line," adding that they are "super high quality." One customer was happy when the store's sales team helped redeem the credit he got from his returns on their website.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (4)
friendly staff (3)
helped me (2)
super helpful (2)
great customer s ... (2)
great people (2)
helpful and know ... (1)
great staff (1)
recommend (1)
definitely go ba ... (1)
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Cons
very disappointe ... (1)
disappointed (1)
high prices (1)
Orvis Reviews: 44. Average Rating: 4.7
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