Liliana L Stephens LLC

Client feedback overview: A Brazilian client did not recommend translating from Portuguese BR to English. Due to the information missing, the company fixed it without any cost. However, the client had noticed errors worth $300 in the previous translations, and the company corrected them. The client found more mistakes in the corrected version, but the company did it the way she wanted. The client explained that they should do their job and not as she wanted. The client observed that the staff got irritated and offered to charge for the correction; they changed the stance later and did not charge and asked for the client to review the information provided since there was a lack of information, surname mixed up, wrong number, and other things that she did not recommend. However, the lawyer was understanding, but the person on reception was not. Another client noted that she would not recommend translating Brazilian Portuguese to English. There was a lack of information in the translation. They corrected it without charge. However, she had already paid around $300 for the service and found more errors, which the company corrected. She discovered other errors, but they made it align with her expectations. She told them that they wanted it done this way. The technical team got irritated and said they would charge for making corrections. Later, they changed their minds and did not.