Roy's Moving Inc.

DISASTER OF A COMPANY! AVOID AT ALL COST!! On June 2022 I moved from MA to FL. Unfortunately, I used Roy's Moving (located at 270 Parsons St, Boston, MA 02135) to do the moving. I regret the millisecond that I let these guys lay their rough and none caring hands on any of my belongings. Complete disaster! I cannot describe how many of my items were damaged. My favorite big professional computer workstation desk was basically shattered to pieces. All the drawers that belong to a beautiful black oak dresser were also damaged and broken. Heavy duty boxes that I've put together - so many were damaged, pancaked and squashed with holes all over them and many were open and the content was spilled all over! I can go on and on and on... endless nightmare. Once the semitrailer parked at the house in FL and they open that truck's doors I swear I got pale and light cold sweat ran all over my body. I knew this won't be good! If you saw the way the items were thrown in that truck you would not believe it. Horrendous pile of everything, from electronics, computers, glass, furniture and everything in between. Huge ugly mess! It looked like it was picked up by a tractor and was dumped right into a garbage truck!!! Nothing less than that. Animals! Shame on you!! What makes me sad the most is that I spent almost two months packing everything carefully and placing big warning labels on EVERY SINGLE box so they'll know to be careful and handle them with care. Well, they simply didn't! Moreover, we were not told by the company that the movers will not be English speaking and might not be able to read warning labels in English. When they came to pick up the moving items in MA I personally stood there and asked them to handle the boxes with care and not drop them. The manager who came with the movers spoke some English and promised me they will handle the boxes with care, as did the representative from the company a few times over the phone. She assured us and said absolutely not to worry. In practice... wow, they didn't give a s...t!! One more thing: the initial estimate which they gave us was $5840.53, but on moving day it almost doubled to $10484.53, Why? Well, they repackaged almost everything in bigger boxes and of course charged for that, calming we had 503 extra cubic feet. I don't know... you're charging $5,567.57 for an extra 503 cubic feet, repackage lots of it and still manage to break so many items?? Sounds like total BS! From reading so many other reviews of Roy's Moving company it is obvious that there is a pattern here. First they entice you with a low moving quote, then on move day the price changes dramatically (in our case from $5840.53 to $10484.53 ) due to repackaging charges which increase the cubic feet (503 extra cubic feet in our case) even if great attention was given to packaging by the client. Then, after the moving left you with a hole is your pocket and an even bigger hole in your heart with your shattered belongings, you will have to go through a lengthy claim process with their affiliate company CSI (which took 5 months in our case) only to be offered a ridicules compassion ($324.10 in our case for a damage of thousands of dollars). Next if you ask Roy's Moving to take responsibility for the damage they have caused hey will disregard it. We ended up paying over $$11,000 for this disaster (including tips). This company simply came, took and broke my stuff - pure and simple! And on top of that they damaged the new flooring in my house, and one item which I bought just before moving - a new $140 floor lamp in its original box - never made it to my new place... lost or stolen, who knows. November 2022 update - Up until today we discover more and more valuable items like computers, expensive musical equipment and instruments etc. that were damaged during the move and are currently in and out of repair for hundreds of dollars. These items worked perfectly before the moving. After many months of waiting for the claim that we filed through CSI we finally received the most ridicules compensation offer you can even imagine, simply a joke!! But this is how they do it. They ask you to file a claim, wait for months and then offer you peanuts. We have contacted the company recently and ask for a suitable compensation to be able to replace and repair the items that were damaged. We also mention that if they dismiss our request and will not provide help in this case we will be forced to take legal action. We are now proceeding with legal action against this company. AVOID Roy's Moving LIKE THE PLAGUE!!! This company should be out of business.