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Review Keywords Analysis

  1. US
  2. MD
  3. Baltimore
Advance Auto Parts

Advance Auto Parts

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Open 7:30 AM-9:00 PM now
2018 Maryland Ave, Baltimore, MD 21218, USA Get Directions
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3.8

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ABOUT   Services Excellence Summary

Visit Advance Auto Parts on 2018 Maryland Ave in Baltimore and browse our selection of car parts, accessories, and maintenance items. Shop online or through the local store in Baltimore to take advantage of our On-the-Go pickup service. This way, you can shop from the comfort of your home, and your order will be waiting for you in the store. In addition, Advance Auto Parts is the nation's largest aftermarket auto parts distributor, offering quality Carquest products to help you maintain and repair your car without breaking the bank.

 

SUMMARY   Reviews Summary

The reviews paint a positive picture of Advance Auto Parts as a store with an excellent staff. Many customers are saying that store members are helpful and friendly, particularly Kendall, and a customer service centric. There is also a frequent mention of the fast time waiting time. While the inventory may vary from location to location, multiple items are stocked at the stores to satisfy the client's requirements. Staff do mechanical work, and one thematic point is that they can install complicated pieces. Customers also have comments on the speed at which they can bring items to the store. One common message hails the bottleneck contribution of the workers, as Kendall is a favorite for many. People will feel their needs are fully met, as one person expressed feeling fully serviced and quite satisfied. Finally a high recommendation for the store and a promise to showroom back is cited. The positive assessment of Advance Auto Parts and the need some customers have to thank particular staff highlight the excellent services the company offers, which are highlighted in the reviews.

 

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Reputation Change over time

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Pros & Cons

PROS
helpful staff (2)
really friendly (1)
great staff (1)
great prices (1)
good service (1)
great customer s ... (1)
good at what the ... (1)
super helpful (1)
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Cons
unprofessional (4)
upset (2)
rude (2)
very frustrating ... (1)
frustrating (1)
terrible service ... (1)
poor customer se ... (1)
bad customer ser ... (1)
horrible (1)
Advance Auto Parts Reviews: 101. Average Rating: 3.8
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