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  1. US
  2. MO
  3. Independence
CarMax

CarMax

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Open  9:00 AM-9:00 PM now
19010 E Valley View Pkwy, Independence, MO 64055, USA Get Directions
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ABOUT   Services Excellence Summary

CarMax is the nation's largest used car retailer, thanks to its inventive customer interaction and commitment to excellent quality. A pioneer in the automobile sector with its "no haggle" pricing, we've forever transformed the tense and dreaded dynamic between car buyers and sellers. We have been dedicated to excellent quality and raising the bar in the used car market since then. Our clients may now acquire on their own terms, allowing them to purchase online, at a dealership, or a combination of both. Our Love Your Car warranty package is the ideal blend of our adaptive strategy and the industry's leading Love Your Car guarantee. Drive with comfort thanks to our special Love Your Car protection (find out more), which includes 24-hour test-drives and a 30-day return policy of up to 1500 miles. A car buying experience like no other awaits!

 

SUMMARY   Reviews Summary

The CarMax reviews are highly positive, with customers admiring its stress-free and haggle-free car buying services. A customer praised CarMax for the excellent purchase process and Rachel, his consultant. He described her as kind and caring, as well as advising him with no pressure more than what is needed. Most customers said that the fees were fair, and one said that the process took 30 minutes. Another customer praised the quickness and efficiency of the process. Some customers loved the company for closing a deal with one trip. A client who had haggled in two other dealerships said that he was pleased. He was also impressed that he was the only person in one dealership. Most customers say they appreciate CarMax's services and plan to go back. Some love the company's other services, such as the company receiving a car and registration on behalf of customers. CarMax has a lot of customers that love its services. Customers always report that other dealerships who haggle hardly compare with CarMax.

 

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Pros & Cons

PROS
great experience ... (3)
friendly and hel ... (2)
honest company (2)
fair price (2)
wonderful experi ... (2)
good price (1)
recommend (1)
would use again (1)
great service (1)
amazing experien ... (1)
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Cons
horrible (3)
not helpful (1)
horrible custome ... (1)
disappointed (1)
really disappoin ... (1)
won't be returni ... (1)
not helpful (1)
rude (1)
would not recomm ... (1)
not recommend (1)
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CarMax Reviews: 102. Average Rating: 4.1

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