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Review Keywords Analysis

  1. US
  2. MO
  3. Kansas City
ADT Security Services

ADT Security Services

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7707 NW 97th Terrace, Kansas City, MO 64153, USA Get Directions

3.1

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ABOUT   Services Excellence Summary

ADT Security Services is the primary provider of security and automation for US homes and businesses, on-the-go people, and networks. We make security easier to access than ever with 24/7 support. Our company has an irreproachable set of solutions that keep you safe and satisfied. We are committed to excellent customer service, with a particular emphasis on high quality and quick response rates. Our company's aim is to make our customers feel safer and more powerful. No matter where you are in the world, ADT is there for you. You wouldn't want to live without it. ADT is committed to the company's policy of helping protect what matters most to you, your home and your family. Making Kansas City residents and their homes a safer place to live in is more than just giving them security systems and services. We have been securing our families for more than 140 years, making us the industry's leading company. ADT is also emerging to be a leader in Kansas City MO in developing home automation systems and security alarms. No matter what happens, your home will be guarded 24 hours a day, seven days a week, 365 days a year, and all emergencies will be controlled. Whether it's a fire alarm or a break-in, our home security and monitoring systems are always prepared to help.

 

SUMMARY   Reviews Summary

Positive reviews abound for ADT and its technicians' service on the internet: customers frequently commend their pleasant attitude, reliable work, professional knowledge, and effective support for their installations and modifications. Many customers were delighted with the expert knowledge of the technicians and felt that they were going above and beyond to keep them informed and make them feel secure. And the customers keep writing that, Charles, Ryan, Christopher, Kelly and Miguel are some of the standout performers. Most specifically, reviewers expressed that they enjoyed speaking to Miguel during their appointment and which goes to show he is an excellent customer service representative and he is an employee who should have excellent feedback.AR from CA stated, "Miguel was Very professional, educational and very forthcoming with his knowledge of how to use and access the new system installed. Another highly valued technician was Mr. Ryan who was quick and efficient in his installation of some additional window sensors. Kevin even stayed later than his scheduled shift to figure out our panel and ordered a replacement and came to install to fix what was messed up. One customer deserves special mention for being relatively satisfied because the only technicians were from California and they were helpful and empathetic to a lady whose husband had died which the system for her." All in all, customers' trust in ADT is renewed because technician makes them feel respected and that the system would work as intended.

 

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Reputation Change over time

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Pros & Cons

PROS
great job (3)
great place (2)
great company (2)
great service (2)
excellent servic ... (1)
very pleasant (1)
excellent custom ... (1)
very efficient (1)
quick service (1)
highly knowledge ... (1)
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Cons
not recommend (4)
horrible (3)
poor service (3)
would not recomm ... (2)
dishonest (2)
expensive (2)
unprofessional (2)
rude (2)
no help at all (1)
disrespectful (1)
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ADT Security Services Reviews: 110. Average Rating: 3.1
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