Helpful staffFair pricingFriendly atmosphereQuick serviceReasonable pricingInformativeAccess to rare partsEfficient serviceRespectful treatmentCorrect part
About this business
Since 1968, Rich Industries' primary objective has been to give our clients a broad range of new and used auto materials. Our focus has always been to restore and import automobiles. We are dedicated to delivering quality service starting from Missouri to across the country. Our specialists are available seven days a week, and we have better choices for you to select from. We strive to ensure that all our customers have their issues addressed on time. Our stock is updated regularly, and you can find any auto components you require online. Contact our representatives by phone or visit the Kansas City store today. Contact us to get your questions answered.
Reviews Summary
The shop's service is commendable, with a client saying they are appreciative of the professionalism in customer care. A female client is happy that she is treated with respect. She says it is unique to experience such in a male-dominated industry. The availability of high-quality parts is pivotal, with very few customers if any encountering misinformation. This shop's reputation is backed up by past clients’ reviews, which state that they strive to ensure that the customer's needs are always made a priority. If you want to get back on the road quickly and within the shortest time possible, look no further. This shop has efficient service, a client's pleasure of being welcomed, great communication and a fair price for a part. The owner is incredibly social and wants to ensure the customers are always happy. The shop is always the go-to place for most clients, as this client will always wish for such exceptional service again. Many clients hail its cost-efficiency and technical know-how. Some clients only give five-star reviews. Another diaspora client says they were saved by what the shop could offer. The shop acted fast by pulling off the necessary parts and readying them in line with the customer's urgency. An out-of-town customer says this shop's service minimizes the time spent looking for that part, whose absence could cost the client a lot of time and money.
Frequently asked questions
7 questions
What do clients say about the customer service at Rich Industries Import Auto Parts?
Customers frequently praise the friendly and helpful staff at Rich Industries. Reviewers highlight their willingness to assist with sourcing parts and providing advice on compatibility, making it a reliable choice for automotive needs.
Does Rich Industries Import Auto Parts offer installation support for car parts?
Yes, they provide installation support as part of their customer service. This includes advice on part compatibility, ensuring that customers have the assistance they need during the installation process.
What are the operating hours for Rich Industries Import Auto Parts?
The operating hours are as follows: Monday: 8:30 AM - 5:00 PM, Tuesday: 8:30 AM - 5:00 PM, Wednesday: 8:30 AM - 5:00 PM, Thursday: 8:30 AM - 5:00 PM, Friday: 8:30 AM - 5:00 PM, Saturday: Closed, Sunday: Closed.
Can I find both new and used auto parts at Rich Industries Import Auto Parts?
Yes, Rich Industries specializes in both new and used auto parts, including specialty parts, ensuring a wide selection for various automotive needs.
How does Rich Industries handle part sourcing assistance?
The team at Rich Industries offers part sourcing assistance, helping customers locate hard-to-find components and providing recommendations based on their needs, as noted by satisfied customers.
What do customers say about the speed of service at Rich Industries?
Many customers commend the prompt service, often noting that parts are pulled and ready for pickup within a short time, enhancing their overall experience.
Where is Rich Industries Import Auto Parts located?