Franklin Corporation is celebrated as one of the premier suppliers of quality upholstered furniture worldwide, starting in 1970. Our unmatched excellence, exceptional comfort, and inventive products are created and engineered to endure for many years with little maintenance required.
Reviews Summary
Multiple customer reviews demonstrate that Franklin Furntiure Corporation is highly regarded by consumers. The comments consistently praise the company's customer service and the debut of items like the Franklin's Recliners. Many reviews showed customer service representatives going above and beyond, particularly when consumers had questions about ordering parts or repairs. Customers also appreciated the durability and comfort of Franklin's products, noting that they were still using their original item after many years. This suggests that Franklin focuses on long-lasting products and lasting customer relationships. Before COVID era, most companies have shifted to a consumer protocol, with reviews showing discontent with delays and reminders that the furniture was made to order. This indicates that there may be some dissatisfaction with the brand's current customer service. However, the majority of testimonials speak favorably of Franklin Furntiure Corporation, claiming that the products are well-made and the customer service is exceptional.
Frequently asked questions
7 questions
What do Franklin Corporation clients say about the work?
Clients frequently praise the exceptional customer service, highlighting staff like Sarah and Shelby for their helpfulness and responsiveness. Reviewers also appreciate the quality of the furniture and the efficient handling of repairs and parts orders.
Does Franklin Corporation offer custom orders for furniture in Houston?
Yes, they provide custom orders, including made-to-order furniture, personalized fabric selection, and size customization. This flexibility allows clients to create pieces that perfectly fit their needs.
Can I get replacement parts for my furniture from Franklin Corporation?
Absolutely! They offer customer support for replacement parts, including fabric swatches and technical assistance, ensuring you can maintain your furniture effectively.
What are the hours of operation for Franklin Corporation?
Their hours are as follows: Monday: 8:00 AM - 5:00 PM, Tuesday: 8:00 AM - 5:00 PM, Wednesday: 8:00 AM - 5:00 PM, Thursday: 8:00 AM - 5:00 PM, Friday: 8:00 AM - 4:00 PM, Saturday: Closed, Sunday: Closed.
How does Franklin Corporation handle furniture repair services?
They provide furniture repair services, including cushion replacement, mechanism repair, and reupholstering, ensuring your furniture can be restored to its original condition.
What types of delivery services does Franklin Corporation offer?
Franklin Corporation offers delivery services that include local delivery, extended delivery, and assembly services, making it convenient for customers to receive their furniture.