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Franklin Corporation

Name: Franklin Corporation
Address: Houston, US
Telephone: +16624565771
Rating: 4.0583

103 reviews

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+16624565771

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600 Franklin Dr, Houston, MS 38851, USA Get Directions

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ABOUT Services Excellence Summary

Franklin Corporation is celebrated as one of the premier suppliers of quality upholstered furniture worldwide, starting in 1970. Our unmatched excellence, exceptional comfort, and inventive products are created and engineered to endure for many years with little maintenance required.

SUMMARY Reviews Summary

Multiple customer reviews demonstrate that Franklin Furntiure Corporation is highly regarded by consumers. The comments consistently praise the company's customer service and the debut of items like the Franklin's Recliners. Many reviews showed customer service representatives going above and beyond, particularly when consumers had questions about ordering parts or repairs. Customers also appreciated the durability and comfort of Franklin's products, noting that they were still using their original item after many years. This suggests that Franklin focuses on long-lasting products and lasting customer relationships. Before COVID era, most companies have shifted to a consumer protocol, with reviews showing discontent with delays and reminders that the furniture was made to order. This indicates that there may be some dissatisfaction with the brand's current customer service. However, the majority of testimonials speak favorably of Franklin Furntiure Corporation, claiming that the products are well-made and the customer service is exceptional.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (8)

great customer s ... (7)

great service (4)

helped me (4)

highly recommend ... (3)

very comfortable ... (3)

great experience ... (3)

extremely helpfu ... (2)

best customer se ... (2)

love the quality ... (1)

Cons

disappointed (3)

slow (3)

very disappointe ... (2)

disappointed (2)

so disappointed (2)

would not recomm ... (2)

not recommend (2)

very disappointe ... (2)

so disappointed (1)

awful (1)