CarMax

Our innovation in customer experience and our unwavering commitment to excellence has made us the biggest used car retailer in the U.S. Our "no haggle" pricing was the first industry disruptor and has shifted the dynamics of the tense and intimidating car-buying process to a genuine, transparent one. We have since set the standards for consumer purchasing experiences. Our buyers purchase according to their own terms, whether online, in a CarMax dealership, or using a merge of the two. Our Love Your Car guarantee (click here to know more about it) combines this versatile approach with the industry-leading Love Your Car warranty (learn more) that offers 24-hour test-drives and 30-day return policies (up to 1500 miles). We have a car-buying experience that is truly special and unlike anything you have ever seen.

Most customers like selling or buying vehicles from CarMax. They say that the consultations are professional, and the process is straightforward and fast. The staff market the site and software to busy clients and out-of-town clients by commending the convenient appointment of transfers and free vehicle transport. These clients receive multiple transfer updates and easily evaluate payment options. Some testimonies mention friendly staff like Tony. Moreover, every time a car is brought in for appraisal, clients receive a fair quote. There are complaints with the clients that would suggest regular cleaning the vehicles before test drives. The reviews available would suggest investing more in marketing and customer service enhancement through staff commitment to attracting more clients to their caryard.