Customer serviceRespectful staffFriendly staffPrompt service
About this business
Tower Loan Client Review Summary: 1. Fair2. Inappropriate.3. Destiny, Jordan, and Brianna were very respectful… they treated me with kindness …4. Destiny was a very decent respectful young lady ! Welcomed me back with open arms with no issue! Brianna was also a great help very kind ! Great customer service at this location.5. Bri is such a sweet young lady, absolutely love her.... she's very quick to help and professional and ALWAYS SO FRIENDLY
Frequently asked questions
7 questions
What do Tower Loan clients say about the customer service?
Clients frequently praise the staff for their respectful and kind treatment. Destiny, Jordan, and Brianna are specifically highlighted for their professionalism and friendliness, creating a welcoming environment for customers.
Does Tower Loan offer one-on-one coaching for mortgage guidance?
Yes, they provide one-on-one coaching as part of their professional coaching services, along with group workshops and online tutorials to assist clients in navigating mortgage options.
What are Tower Loan's hours of operation?
Tower Loan operates Monday from 8AM-6:30PM, Tuesday from 8AM-5:30PM, Wednesday from 8AM-5:30PM, Thursday from 8AM-5:30PM, Friday from 8AM-6:30PM, Saturday from 8AM-12PM, and is closed on Sunday.
Can I receive remote assistance from Tower Loan?
Yes, Tower Loan offers remote assistance as part of their customer service, ensuring clients can receive help regardless of their location.
How does Tower Loan handle follow-up calls with clients?
They provide follow-up calls as part of their customer service, which is appreciated by clients for maintaining communication and support throughout the mortgage process.
Is Tower Loan good for first-time buyers, and what do reviewers highlight?
Yes, clients note the team's respectful and kind approach, particularly praising Brianna for her promptness and friendliness, making it a supportive choice for first-time buyers.