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  1. US
  2. NC
  3. Charlotte
Eastover Psychological & Psychiatric Group, P.A.

Eastover Psychological & Psychiatric Group, P.A.

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3303 Latrobe Dr, Charlotte, NC 28211, USA Get Directions
4.0
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ABOUT   Services Excellence Summary

Eastover Psychological & Psychiatric Group, P.A. is a group of independent practices of mental health care experts that serve Charlotte, North Carolina. Our mission is to provide the highest quality of mental health services to individuals, families, and the community.

 

SUMMARY   Reviews Summary

The reviews overwhelmingly described highly professional, empathetic practitioners and attentive support staff and the Eastover Psychological and Psychiatric Group, the medical office that the reviewers visited. The information provided during the appointments was helpful to the reviewer, and they were very appreciative of this. Many reviewers noted the compassionate environment and the amount of time that practitioners took with them. They felt it had a huge impact on their overall care, showing support and understanding. Also remarkably, several people pointed out the exceptional care they were getting from practitioners. They received excellent care for mental health, and there was a strong emphasis on personal interaction in their visits. People found the physicians to be more patient than the average doctor. They also were open to understanding the patients in depth to offer better care. This patient-centered approach really made these reviewers feel comfortable in their treatment. Even long-time patients praised the office for consistently providing great healthcare in the realm of mental health for them and often their children. In summary, Eastover Psychological and Psychiatric Group or EPPG received high marks from its patients for compassionate, personalized healthcare plans.

 

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Susan left a 1 star review
★☆☆☆☆
On TrustAnalytica
Oct 07
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Pros & Cons

PROS
recommend (3)
very friendly (3)
very comfortable ... (2)
highly recommend ... (2)
very knowledgeab ... (2)
very kind (1)
feel at ease (1)
great place (1)
amazing and cari ... (1)
patient and unde ... (1)
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Cons
rude (9)
horrible (6)
unprofessional (3)
terrible (3)
horrible custome ... (2)
waste of time (2)
frustrating (2)
extremely rude (1)
upset (1)
will not return (1)
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Eastover Psychological & Psychiatric Group, P.A. Reviews: 101. Average Rating: 4.0

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They are simply unwilling to provide effective communication with patients. Mental health care already comes with too long wait times and so many barriers to receiving care. I feel for them in that regard, and while the wait for calls back for my initial booking was annoying I held on hoping. I shouldn't have, and it is not that difficult at other practices. It's downhill from there and even worse as soon as you become a patient. Basic communication with patients is just not that difficult. They are making a very active and informed choice in alienating their patients. They have chosen to make access to care more difficult. They have chosen to be a detriment to the well being of their patients. Please don't waste your time here, they do not care about even basic communication with their patients, how can you trust them with health care?
Eastover does not have the interest of their patients as top priority. Their administration does not acknowledge or follow through with questions or requests. Their psychiatrists are out of touch of modern medicine. I’ve been a patient at Eastover for close to two years, and on average my pysch is 15-30 min late per appointment. They do not communicate or interactive with your therapist or PCP even when requested. The staff is is often short and rude.
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Susan left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 month ago
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