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Review Keywords Analysis

  1. US
  2. NC
  3. Charlotte
Morris-Jenkins
Morris-Jenkins
Morris-Jenkins

Morris-Jenkins

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Open 00:00-23:59 now
13725 S Ridge Dr, Charlotte, NC 28273, USA Get Directions

4.8

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ABOUT   Services Excellence Summary

Morris-Jenkins, a company founded by Luther Morris in 1958 after he borrowed money from his mother to buy a pickup truck and a shed for his equipment. Morris promised that he would treat his customers right, and the company would grow if he kept that promise. Morris grew the business and received accolades for sales and installation of high-quality heating and air conditioning systems. Morris was always ahead of the curve and implemented the first gas package in the area. Morris-Jenkins soon grew to twelve employees as Morris' reputation for honesty and quality formed a strong foundation. Morris sold the business to Dewey Jenkins in 1990 and retired.

 

SUMMARY   Reviews Summary

Morris Jenkins has consistent positive feedback from many satisfied customers: Technicians are professional, knowledgeable, and welcoming. Several reviewers praised Steve, Tyson, Robbie, and Stephen for their attentive, timely, and efficient AC repairs. Technicians tell what they've done, ensure your questions are answered before they depart. They arrive promptly and are transparent in their diagnoses and recommend less-costly strategies. Several reviews also mentioned Morris Jenkins' long-time clients, who request the same technician to check their home HVAC, which highlights customer loyalty and trust in their service. Morris Jenkins' customer relationship management illustrations include another suggestion for future visits and indicate awareness that clients want ongoing service. Competitive rates and no hidden costs are essential to rebuilding trust, while clients appreciate the attention and care the workers have illustrated. Morris Jenkins is a business. They treat customers as a source of income and consistently provides excellent service. Networking suggestions and recommendations reinforce the organization as a reliable, professional company with checks and repairs.

 

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Reputation Change over time

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Pros & Cons

PROS
very professiona ... (12)
recommend (10)
on time (9)
highly recommend ... (7)
very knowledgeab ... (5)
excellent servic ... (4)
great job (2)
continue to use (2)
very pleasant (2)
got the job done ... (2)
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Cons
disappointing (1)
overpriced (1)
Morris-Jenkins Reviews: 106. Average Rating: 4.8
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