Morris-Jenkins, a company founded by Luther Morris in 1958 after he borrowed money from his mother to buy a pickup truck and a shed for his equipment. Morris promised that he would treat his customers right, and the company would grow if he kept that promise. Morris grew the business and received accolades for sales and installation of high-quality heating and air conditioning systems. Morris was always ahead of the curve and implemented the first gas package in the area. Morris-Jenkins soon grew to twelve employees as Morris' reputation for honesty and quality formed a strong foundation. Morris sold the business to Dewey Jenkins in 1990 and retired.
Reviews Summary
Morris Jenkins has consistent positive feedback from many satisfied customers: Technicians are professional, knowledgeable, and welcoming. Several reviewers praised Steve, Tyson, Robbie, and Stephen for their attentive, timely, and efficient AC repairs. Technicians tell what they've done, ensure your questions are answered before they depart. They arrive promptly and are transparent in their diagnoses and recommend less-costly strategies. Several reviews also mentioned Morris Jenkins' long-time clients, who request the same technician to check their home HVAC, which highlights customer loyalty and trust in their service. Morris Jenkins' customer relationship management illustrations include another suggestion for future visits and indicate awareness that clients want ongoing service. Competitive rates and no hidden costs are essential to rebuilding trust, while clients appreciate the attention and care the workers have illustrated. Morris Jenkins is a business. They treat customers as a source of income and consistently provides excellent service. Networking suggestions and recommendations reinforce the organization as a reliable, professional company with checks and repairs.
Frequently asked questions
7 questions
What do Morris-Jenkins clients say about the work?
Clients frequently praise the team's punctuality, professionalism, and thoroughness. Reviewers highlight the friendly demeanor of technicians like Stephen and Tyler, who explain their work clearly and ensure customer satisfaction.
Does Morris-Jenkins handle emergency HVAC repairs in Charlotte, and what do customers say about their response time?
Yes, they offer emergency HVAC services. Customers appreciate the prompt and professional response, noting that technicians arrive on time and resolve issues quickly, as highlighted in multiple reviews.
Can I get HVAC maintenance services from Morris-Jenkins?
Yes, they provide HVAC maintenance services including Annual HVAC Maintenance Visits, Emergency HVAC Services, and Priority Advantage Check-ups, ensuring your system runs efficiently year-round.
What HVAC installation services do they offer?
Morris-Jenkins specializes in HVAC installation services such as AC Unit Installation, Heating System Installation, and Thermostat Installation, catering to both residential and commercial needs.
How does Morris-Jenkins ensure indoor air quality?
They offer Indoor Air Quality Services, including Air Purifier Installation, Humidity Control Solutions, and Ventilation System Installation, helping clients maintain a healthy indoor environment.
What HVAC repair services does Morris-Jenkins provide?
The team offers HVAC repair services such as Refrigerant Leak Repair, Blower Motor Replacement, and Compressor Replacement, ensuring your system is restored to optimal performance.
Our Well Stopped Working - Although very grateful to have a technician arrive within the hour late in the evening, the "Only Solution" given was to replace my entire pump system when it was communicated that the pump was replaced within the last couple of months. I asked a number of times could you please just assess the wiring and the answer was, "Here at Morris Jenkins, our policy is to replace everything". That total is $4,800. The well repair solution discovered this AM by another company, is the wiring was disconnected and total repair is $150. It feels very wrong to have a company try to take advantage of a situation to profit to a margin of $4,650.
Truly not a happy customer!
Morris Jenkins! You are the Best. Had our summer priority advantage check-up today.
Robbie Bottles my tech, was a delightful young man to interact with. He promptly got to what he, came to do. After giving the HVAC Unit, his tender loving care. He gave the system an okay check-up. However! he did notice a minor issue in the "blower compartment" and recommended adding a UV light to help alleviate the problem. We concluded that if it could wait until the fall priority advantage check-up to install the UV light, I would be able to complete the recommendation. Thank you! Robbie, for your compassionate understanding.
M. J. Tramble for Creola Walker
York, SC