Moving Mountains Studios

We had a rough go with moving mountains. It started great, and they were very communicative. The issues started the month before our wedding, when our cinematographer was switched for the third time. With our first two cinematographers, we had a sit down FaceTime call and went through every little detail about the wedding and what we did and did not want included in our video. The third cinematographer assured us that he had all those notes, and we did not need another meeting. Fast forward to the week that we were supposed to get our video back. I sent an email to get an update. I was then told that our audio from the wedding day was not of good quality (because of the room- no fault to the cinematographers). We then had to record our vows and send them in, which is fine, but it was very frustrating because it led to our video being late. We could have solved it months before if someone reached out to me. I wonder when they would have contacted me about it if I hadn’t taken the initiative to check on our video… When we finally got our video back late, we were not thrilled. The editing quality was ok, not the best. Also - my worry had come true. There were elements missing that we specifically asked to be included, and also things included that we specifically asked not to be. One of the most shocking things was that my mother in law was not in a single clip. She was not present while we were getting ready, but she was throughout the entire ceremony and reception. Richard, the owner, addressed our concerns very quickly and got our new video back to us within a few days. Unfortunately, it still only showed my mother in law in one clip. As a side note, I also thought it was strange that they offered me a “free” boudoir shoot, which after a very long phone call with a member of the team, she told me it would still be thousands of dollars with all of the fees. Just the actual photographer was free…. Very strange and false advertisement. But that is besides the point. We understand the the video being a week or two late may not affect some people, when you pay way over your budget thinking you will get exceptional service, it is disappointing. Overall, we think Moving Mountains is incredibly overpriced and is taking on more than they can handle. If we were to do it all over, we would use a different company. I hope this review is constructive and not rude, as we are not one to usually complain.