Top Tier Solar Solutions

Top Tier Solutions is the best way to get all of your home needs completed the right way. Friendly workers and office support staff with helpful answers to all questions that you may have.

The install process went well - took one day for roof install and panels install [my package included a new roofing installed prior to electrical panel installation]. Of course, after that there were some expected delays that were resolved expeditiously with assistance I provided to help our home get certified as an electrical energy producer on the grid [lots of paperwork hoops to jump through - with license, inspect prior and during install, re-inspect after final install, and then final clearance to operate our solar panels]. I was kept up to date with phases in the project with project managers, who regularly communicated with me on this project. Started the process [17-March 23], panels activated last week [31-May-23]. However, something has frustrated me just at the close of this effort, and is worth mentioning. That is, getting on the phone with the right person to provide me with Top Tier monitoring hub access - with an "EnPhase Email" - as I was told to expect from the gent who set up the “IQ4 HUB” in our home. This gent also assisted me with installation of the Top Tier iPhone application, to monitor my solar panels . I called Top Tier and was informed that the process could take up to another 15 days to assign an account identifier [?] Was also given instruction by another Top Tier resource that I had to have a “SolarEdge” account created in order to access the SolarEdge monitoring application. I do have a question for Top Tier; do we use both electronic monitoring tools - or either of the tools? I don’t understand why there is another delay to get information on a system that has been operating and fully functional for the past several days [?]. I am asking Top Tier to clarify conflicting instructions to monitor the solar panel system installed [?], and the energy it produces when the sun is up [?] - As opposed to what we have to pay Duke Energy for night time electricity. Hence the reason for 4 stars instead of 5 is because of the conflicting and incomplete information from Top Tier provided me to monitor the electricity produced when I switched on my solar panels in the grid [btw - Would have given you folks at Top Tier 4 ½ stars if I could have :-)].

Excellent work. Very happy and would happily recommend.