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Universal Windows Direct of Charlotte

Name: Universal Windows Direct of Charlotte
Address: Charlotte, US
Telephone: +17045941900
Rating: 4.198

101 reviews

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+17045941900

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3101 Yorkmont Rd Ste 300, Charlotte, NC 28208, USA Get Directions

window installation service Top Window Installation Services in United States Top Window Installation Services in North Carolina

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ABOUT Services Excellence Summary

Welcome to Universal Windows Direct of Charlotte, your trusted home improvement company. We are the leading home improvement installer in Charlotte, NC and the surrounding areas, including Rock Hill, SC. Our mission is to deliver top-quality home improvement products, professional installation, and top-of-the-line warranties so that you have peace of mind knowing your investment is protected.

SUMMARY Reviews Summary

The majority of reviews compliment the service and professionalism of sales representatives, especially Don Horn and Nick, several clients pointing out that they felt no pressure during the sale and that office personnel were fast to answer questions and installments. These windows' quality and price versus competitors is frequently addressed, as well as arrival and installation times, with one homeowner mentioning the difficulty of scheduling in advance. Many people remark on how careful the installation team was to protect their homes, clean up, and answer questions. However, wait and installation times can drag out with uncommon groups numbering at least 22, one even taking more than 16 weeks. Nonetheless, the majority of people express satisfaction with the installation's efficiency and the outcome of the windows, which are frequently stated to have improved their houses' energy efficiency and look beautiful. The majority of customers conclude that no other company offers these qualities, especially the price and quality, and that staff's commitment to a relaxed, satisfactory process endeared them to refer the company to friends.

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Reputation Change over time

Pros & Cons

PROS

recommend (12)

on time (9)

very professiona ... (9)

highly recommend ... (6)

very knowledgeab ... (3)

very helpful (2)

very satisfied (2)

very happy (2)

highly recommend ... (2)

very friendly (2)

Cons

disappointed (3)

not recommend (3)

horrible (2)

very disappointe ... (2)

terrible (2)

stay away (1)

no response (1)

expensive (1)

slow (1)

very poor custom ... (1)