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Review Keywords Analysis

  1. US
  2. NC
  3. Charlotte
Waterbean Coffee

Waterbean Coffee

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Open 7:00 AM-7:00 PM now
300 S Tryon St Ste 150, Charlotte, NC 28202, USA Get Directions
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ABOUT   Services Excellence Summary

Open for the first time in Cornelius (NC) during the winter of 2013, Tony Vo and Annie, founders of Waterbean Coffee, had a conversation about making the perfect cup of coffee. They realized that they wanted to create a brand that understood how to mix water with coffee beans. The Waterbean Coffee brand started there with a simple conversation. Pour-Overs, French Presses, French Presses, Aeropresses, and more than five different espresso blends or single origins are available for sale at Waterbean Coffee. Every shop we own is different. We have grown fast after opening our first coffee shop. We opened another store and did way better. It’s about 4000sq/ft in size but it’s the biggest. We became the only international coffee shop in Da Nang, and we have 14 stores, our roastery and distribution center now. We are not a trend follower but a trendsetter. We want our customers to feel relaxed, comfortable, and enjoy their stay. We want them to meet, do their schoolwork, or have family get-togethers. Our goal is to be better than a coffee shop. The international experience of Tony’s brings a uniqueness to the coffee shop. This is evident in our menu or store design. Tony loves Henry Ford’s quote: “Quality is doing things right even when nobody is watching.”

 

SUMMARY   Reviews Summary

Review Summary: The majority of reviews compliment the café's drinks, with several praising the coffee. The croissants and assorted beverages, like the Milano cookie latte, were also well-liked by many customers. The location was often commended for being a great environment to work, relax and catch up with fellow customers. The ambience, which involves multiple couches, decorations and plentiful charging outlets, was mentioned for making the café cozy. Additionally, the frienfldy staff were another positive aspect of the café. One common critique was that the café was rather busy, which means the baristas would be a bit slow to brew something or other annoying occasion. Another critique was that some baristas had troubles explaining the water's exact composition used in coffee. However, customers remained largely satisfied with the service, food and drinks, so many of them recommended the café to others.

 

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Reputation Change over time

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Pros & Cons

PROS
friendly staff (4)
recommend (4)
great service (3)
great place (2)
recommended (2)
friendly and kno ... (2)
good atmosphere (2)
great experience ... (1)
very happy (1)
very helpful (1)
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Cons
pricey (1)
disappointing (1)
very sad (1)
Waterbean Coffee Reviews: 86. Average Rating: 4.5
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